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1 month ago

Service Now ITOM & CMDB Governance Specialist

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Source: Company careers pageValidated by: Fursa AI

Last checked: 1 day agoStatus: Live

Job Summary

Lead CMDB governance and ITOM optimization for ServiceNow, ensuring data integrity of CI data, establishing data quality KPIs, and driving automation and mapping alignment with CSDM. Own dashboards and reports on CMDB health while collaborating with IT teams to improve maturity and incident/change management dependencies.

Location: Montreal

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Define and maintain CMDB governance framework, policies, and standards
•Ensure accuracy, completeness, and integrity of Configuration Item (CI) data
•Establish and enforce data quality KPIs and accountability across IT teams
•Drive operational performance of CMDB and ITOM practices against defined targets
•Monitor and remediate data quality issues and inconsistencies

Pay and Benefits

Perks:Flex TimeGroup InsuranceSabbatical LeavePension Plan

Key Requirements

•4–7 years of IT experience with a focus on CMDB, Configuration Management, or ITOM
•ServiceNow ITOM and CMDB certifications
•Hands-on experience with ServiceNow CMDB and ITOM modules
•Strong knowledge of CMDB data models and CI lifecycle management
•Bachelor’s degree in Computer Science, Information Systems, or related field

Experience:4-7 yearsIT operationsCMDBITOMServiceNow

Education:Bachelor's

Skills:CommunicationStakeholder managementProblem-solvingAttention to detailTeamwork

Certifications:ServiceNow ITOM CertificationServiceNow CMDB Certification

Tech Stack:ServiceNowCMDBITOMDiscoveryService MappingEvent ManagementPower BI

Company Brief

CAE

Provides simulation technologies, integrated training services, and flight training for civil aviation, defense, and healthcare customers worldwide, delivering pilot training, mission rehearsal, and simulation solutions.

Industry: Aviation Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Montreal, Canada

Founded: 1947

Website LinkedIn

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