Customer Care Specialist - Dutch Bilingual (Philippine-based Candidates)

HelloFresh
Philippines
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Empathy","Problem-solving","Multitasking","Attention to detail"]

Customer-focused, Dutch-speaking specialist delivering voice and non-voice support in a fast-paced, service-driven environment. You’ll handle inquiries, provide accurate resolutions, document interactions, and collaborate with English-speaking team members to ensure high-quality customer experiences across multiple channels.

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HelloFresh
HelloFresh
3 months ago

Customer Care Specialist - Dutch Bilingual (Philippine-based Candidates)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Customer-focused, Dutch-speaking specialist delivering voice and non-voice support in a fast-paced, service-driven environment. You’ll handle inquiries, provide accurate resolutions, document interactions, and collaborate with English-speaking team members to ensure high-quality customer experiences across multiple channels.
Location: Philippines
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Deliver voice and non-voice customer support across multiple channels and ensure high-quality issue resolution.
  • •Document customer interactions accurately and maintain up-to-date records for reporting.
  • •Assist customers with inquiries, issues and product information and provide empathetic, effective solutions.
  • •Handle conversations across varying complexity levels, including escalations when needed.
  • •Collaborate with team members and stakeholders in English as required.

Pay and Benefits

Perks:Wellness Stipend

Key Requirements

  • •Dutch — Native or near-native proficiency in spoken and written Dutch; English — Strong working proficiency for internal communication and collaboration
  • •Proven experience in customer service, preferably in a contact centre or similar environment
  • •Work From Home (WFH) setup with a stable internet connection, backup internet, reliable power backup, and a quiet workspace
  • •Must be able to report on-site if required due to connectivity or operational needs
  • •Strong written and verbal communication skills in Dutch; ability to multitask effectively in a fast-paced environment
Experience:Customer serviceContact centreCustomer support
Skills:CommunicationEmpathyProblem-solvingMultitaskingAttention to detail
Languages:DutchEnglishFrench

Company Brief

HelloFresh
HelloFresh is a meal-kit and food subscription company that delivers fresh ingredients and recipes to consumers, offering convenient home-cooked meals through weekly subscription boxes across multiple international markets.
Industry: FoodTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn