Live Nation Albuquerque - Guest Services

Live Nation Entertainment
Albuquerque
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 2+ yearsEducation: high_schoolSkills: ["Communication","Problem-solving","Teamwork","Judgment","Diplomacy"]

Provide exemplary guest service by answering inbound calls and in-person inquiries, resolving customer concerns through analysis and adapting to customer needs. Handle complaints, keep accurate records of interactions and transactions, and refer unresolved issues to the proper departments. Support additional revenue by soliciting sales of new or additional services or products, and participate in sustainability and end-of-show venue closeout tasks as assigned.

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Live Nation Entertainment
Live Nation Entertainment
2 months ago

Live Nation Albuquerque - Guest Services

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Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Provide exemplary guest service by answering inbound calls and in-person inquiries, resolving customer concerns through analysis and adapting to customer needs. Handle complaints, keep accurate records of interactions and transactions, and refer unresolved issues to the proper departments. Support additional revenue by soliciting sales of new or additional services or products, and participate in sustainability and end-of-show venue closeout tasks as assigned.
Location: Albuquerque
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Deliver exemplary customer service by answering calls or in-person inquiries to resolve guest concerns.
  • •Handle and resolve complaints, recording details of inquiries, complaints, and actions taken.
  • •Adapt to customer needs, provide information about products/services, and take or enter orders or cancel accounts.
  • •Refer unresolved customer grievances to designated departments for further investigation.
  • •Solicit sales of new or additional services or products and support sustainability and end-of-show venue closeout tasks.

Key Requirements

  • •High school diploma or equivalent.
  • •At least 2 years of customer service and communications experience.
  • •Strong strategic thinking and creative problem-solving skills.
  • •Excellent verbal, written, and interpersonal communication skills.
  • •Strong judgment, tact, diplomacy, and teamwork skills to execute service programs.
Experience:2+ years
Education:High School
Skills:CommunicationProblem-solvingTeamworkJudgmentDiplomacy

Company Brief

Live Nation Entertainment
Operates a global live entertainment platform that promotes concerts, manages ticketing, and runs venues and festivals. Connects artists, fans, and brands through large-scale events, sponsorships, and digital ticketing services.
Industry: Events & Live Entertainment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Beverly Hills, United States
Founded: 2010
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Glassdoor: 3.7
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