Service Concierge - Natick, MA

Lucid Motors
United States
Workplace: OnsiteFull timeUSD 17 - 24 hourlyFunction: Hospitality & Food ServiceSkills: ["Customer service","Problem-solving","Organization","Communication","Ability to multitask"]

Deliver world-class service center customer experience by greeting clients, answering phones, directing inquiries, and scheduling appointments based on capacity, turnaround time, and priority. Manage open service tasks and due bills with proactive follow-up, coordinate loaner and rental/ride requests, and generate work order pre-writes including campaign/recall checks. Assist advisors during vehicle intake, handle facilities service requests, and manage budgets and supply ordering.

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Lucid Motors
Lucid Motors
4 weeks ago

Service Concierge - Natick, MA

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Deliver world-class service center customer experience by greeting clients, answering phones, directing inquiries, and scheduling appointments based on capacity, turnaround time, and priority. Manage open service tasks and due bills with proactive follow-up, coordinate loaner and rental/ride requests, and generate work order pre-writes including campaign/recall checks. Assist advisors during vehicle intake, handle facilities service requests, and manage budgets and supply ordering.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Hospitality & Food Service

Key Responsibilities

  • •Provide a world-class customer experience to Lucid clients by greeting customers, answering phones, and directing inquiries.
  • •Coordinate and schedule client appointments based on service center capacity, turnaround time, and priority levels.
  • •Manage open service tasks and due bills, proactively contact customers, and log activities in the system for accurate records.
  • •Manage and facilitate loaner agreements, coordinating rental vehicle requests and arranging Lyft rides as needed.
  • •Generate work order pre-writes (including signatures for pre-authorization), check for open campaigns/recalls, and assist service advisors during vehicle check-in.

Pay and Benefits

Salary: USD 17 - 24 hourly
Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionPaid Leave401k

Key Requirements

  • •18 years of age or older
  • •Demonstrated excellence in customer service
  • •Problem-solving ability and capacity to handle multiple priorities in a fast-paced environment
  • •Excellent written and verbal communication skills
  • •Ability to use basic computer applications (Microsoft Office) and learn proprietary DMS software
Experience:AutomotiveLuxury retailEV powertrainsFast-paced environmentsService center
Skills:Customer serviceProblem-solvingOrganizationCommunicationAbility to multitask
Licenses:Valid driver’s license
Certifications:CPR training
Languages:English
Tech Stack:Microsoft OfficeDMSService ChannelLyft

Company Brief

Lucid Motors
Designs, engineers, and manufactures luxury electric vehicles and related charging and energy solutions, focusing on high-performance, long-range EVs and advanced vehicle technology for premium consumers.
Industry: Electric Vehicles
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newark, California, United States
Founded: 2007
WebsiteLinkedIn