Agile Defense

1 month ago

Technical Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 56 minutes agoStatus: Live

Job Summary

Provide front-line IT support for JWICS VTC and VOIP systems, including installation, maintenance, user training, and security-compliant access management across AMC locations. Travel AMC-wide for endpoint VTC deployments, maintain daily/weekly status reporting, and ensure continuous JWICS network access with password/account management.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Key Responsibilities

•Manage VTC (JWICS) scheduling, verification, and testing across multiple commands and facilities.
•Travel AMC-wide to install and configure VTC endpoints and VOIP equipment.
•Provide basic user VTC training and create documentation for procedures.
•Maintain daily and weekly task updates via spreadsheets and status reports; participate in weekly government IT change discussions.
•Ensure continued access to JWICS network by handling password resets, account management, and peripheral installations (printers, network drives).

Travel: Low travel

Pay and Benefits

Salary: USD 80,000 - 95,000 annually

Key Requirements

•5+ years of experience in Helpdesk/Network Support/VTC Support
•IAT Level II Security+, CCNA, CSA+, GSEC+ OR SSCP
•No degree required; Helpdesk/Network/VTC Support experience required
•Ability to travel AMC-wide for VTC installations and related tasks
•Strong communication and reporting skills (daily/weekly status reports)

Experience:5+ yearsVTCHelpdeskNetwork SupportSecurity

Skills:Problem-solvingCustomer serviceSupportCommunication

Certifications:CCNAGSECSecurity+CSA+SSCP

Tech Stack:CCNAGSECSecurity+CSA+SSCP

Company Brief

Agile Defense

Provides cybersecurity services including managed detection and response, incident response, vulnerability assessments, and security operations to help organizations detect, respond to, and remediate cyber threats while meeting regulatory and compliance requirements.

Industry: Cybersecurity

Website

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Agile Defense

1 month ago

Technical Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 56 minutes agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Key Responsibilities

•Manage VTC (JWICS) scheduling, verification, and testing across multiple commands and facilities.
•Travel AMC-wide to install and configure VTC endpoints and VOIP equipment.
•Provide basic user VTC training and create documentation for procedures.
•Maintain daily and weekly task updates via spreadsheets and status reports; participate in weekly government IT change discussions.
•Ensure continued access to JWICS network by handling password resets, account management, and peripheral installations (printers, network drives).

Travel: Low travel

Pay and Benefits

Salary: USD 80,000 - 95,000 annually

Key Requirements

•5+ years of experience in Helpdesk/Network Support/VTC Support
•IAT Level II Security+, CCNA, CSA+, GSEC+ OR SSCP
•No degree required; Helpdesk/Network/VTC Support experience required
•Ability to travel AMC-wide for VTC installations and related tasks
•Strong communication and reporting skills (daily/weekly status reports)

Experience:5+ yearsVTCHelpdeskNetwork SupportSecurity

Skills:Problem-solvingCustomer serviceSupportCommunication

Certifications:CCNAGSECSecurity+CSA+SSCP

Tech Stack:CCNAGSECSecurity+CSA+SSCP

Company Brief

Agile Defense

Industry: Cybersecurity

Website