Program Manager, Customer Advocacy & Programs

Stripe
Atlanta, Chicago
Workplace: RemoteFull timeFunction: Program & Project Management (PMO)Experience: 5+ yearsSkills: ["Structured problem-solving","Stakeholder management","Communication","Influencing","Prioritization"]

Lead end-to-end, high-priority cross-functional programs within the Customer Advocacy and Programs team inside Customer Success. Own initiatives from problem definition and strategy through planning, execution, launch, and measurement. Turn ambiguous customer and operational inputs into clear objectives and workplans, align stakeholders across functions, and define success metrics to drive measurable improvements to the customer experience.

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Stripe
Stripe
1 day ago

Program Manager, Customer Advocacy & Programs

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Job Summary

Lead end-to-end, high-priority cross-functional programs within the Customer Advocacy and Programs team inside Customer Success. Own initiatives from problem definition and strategy through planning, execution, launch, and measurement. Turn ambiguous customer and operational inputs into clear objectives and workplans, align stakeholders across functions, and define success metrics to drive measurable improvements to the customer experience.
Location: Atlanta, Chicago
Workplace: Remote
Employment Type: Full time
Job Function: Program & Project Management (PMO)
Seniority: Mid level

Key Responsibilities

  • •Lead strategic programs end to end by owning a portfolio of high-priority initiatives from definition through planning, execution, launch, and measurement.
  • •Turn ambiguity into action by diagnosing complex or loosely defined problems and translating them into clear objectives, scope, and workplans.
  • •Drive cross-functional execution by aligning stakeholders, clarifying decision rights, managing dependencies and risks, and maintaining momentum.
  • •Represent users and frontline teams by gathering and synthesizing qualitative and quantitative insights to identify customer experience opportunities.
  • •Establish measures of success by defining outcomes and leading indicators, building feedback loops, and using evidence to guide expansion, improvement, or stopping.

Key Requirements

  • •5+ years of experience in program management, business operations, strategy and operations, consulting, or a related discipline.
  • •Track record leading complex, cross-functional programs from an ambiguous starting point to measurable outcomes.
  • •Strong structured problem-solving skills, including diagnosing problems, synthesizing inputs, evaluating trade-offs, and making practical recommendations.
  • •Ability to move between strategy and detailed execution, driving the work needed to deliver results.
  • •Excellent written and verbal communication, stakeholder management, and prioritization skills in incomplete or changing information.
Experience:5+ years
Skills:Structured problem-solvingStakeholder managementCommunicationInfluencingPrioritization
Languages:English
Tech Stack:AI tools

Company Brief

Stripe
Provides payment processing APIs and financial infrastructure for internet businesses. Powers online payments for millions of companies from startups to Fortune 500s.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Decacorn (USD 10B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2010
Glassdoor
Glassdoor: 4.2
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