Customer Specialist

CarMax
Bristol
Workplace: OnsiteFull timeUSD 15.5 - 23.3 hourlyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Relationship building","Integrity","Teamwork","Attention to detail"]

Provide a customer-first experience by guiding customers through vehicle purchases, sales, appraisals, test drives, and financing applications. Conduct vehicle condition assessments and document findings to support buyers, while managing inventory processes like check-in, daily scanning, and reconciliation. Coordinate service appointments, review repair order invoices for accuracy, and complete administrative paperwork and payments. Follow EH&S requirements and maintain a clean, organized workspace.

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FursaFursa
CarMax
CarMax
2 months ago

Customer Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Provide a customer-first experience by guiding customers through vehicle purchases, sales, appraisals, test drives, and financing applications. Conduct vehicle condition assessments and document findings to support buyers, while managing inventory processes like check-in, daily scanning, and reconciliation. Coordinate service appointments, review repair order invoices for accuracy, and complete administrative paperwork and payments. Follow EH&S requirements and maintain a clean, organized workspace.
Location: Bristol
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Deliver exceptional customer service through sales, appraisals, test drives, and financing applications.
  • •Conduct vehicle condition assessments and document details for appraisals, communicating findings to Buyers.
  • •Manage inventory processes including vehicle check-in, daily scanning, and reconciliation.
  • •Perform cosmetic inspections to meet CarMax Quality Standards.
  • •Coordinate service appointments and review repair order invoices for accurate billing while completing administrative paperwork and payments.

Pay and Benefits

Salary: USD 15.5 - 23.3 hourly
Perks:Paid SickPaid LeavePaid Holidays

Key Requirements

  • •Strong communication skills and confidence representing CarMax and its products.
  • •Build lasting relationships and create win-win solutions for customers while following processes accurately.
  • •Demonstrate integrity, respect, and teamwork in a fast-paced environment.
  • •Manage multiple tasks with attention to detail and meet deadlines.
  • •High School Diploma or equivalent and a valid driver’s license.
Experience:RetailCustomer service
Education:High School
Skills:CommunicationRelationship buildingIntegrityTeamworkAttention to detail
Licenses:Driver’s license
Tech Stack:Microsoft Office SuiteWordExcelPowerPoint

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn