Call Center Agent (m/w/d) Team Kroatien (Wien, AT, 1130)

Allianz
Austria
Full timeFunction: Administration & Executive AssistanceSkills: ["Service orientation","Communication","Learning willingness","Flexibility"]

Join the Assistance team and support customers during emergencies by handling inbound calls and providing phone-based guidance. You will document actions using computer-supported systems and coordinate with service providers worldwide. The role is suited to candidates with call center/customer service experience and strong multilingual skills, including fluent Croatian and at least B2 German and English, with flexibility for 24-hour shift operations.

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FursaFursa
Allianz
Allianz
1 month ago

Call Center Agent (m/w/d) Team Kroatien (Wien, AT, 1130)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Join the Assistance team and support customers during emergencies by handling inbound calls and providing phone-based guidance. You will document actions using computer-supported systems and coordinate with service providers worldwide. The role is suited to candidates with call center/customer service experience and strong multilingual skills, including fluent Croatian and at least B2 German and English, with flexibility for 24-hour shift operations.
Location: Austria
Employment Type: Full time · Permanent
Job Function: Administration & Executive Assistance
Seniority: Entry level

Key Responsibilities

  • •Receive incoming calls (technical, home, and medical)
  • •Provide advice and assistance to customers by phone
  • •Document initiated measures using computer-supported systems
  • •Communicate with service providers worldwide

Key Requirements

  • •Completed training and experience in customer service or a call center
  • •German and English at least B2, with fluent Croatian
  • •Good geographic knowledge and high willingness to learn
  • •Flexibility and willingness to work in a 24-hour shift schedule
  • •Strong service orientation and basic understanding of using AI tools (e.g., ChatGPT, Copilot)
Skills:Service orientationCommunicationLearning willingnessFlexibility
Languages:GermanEnglishCroatian
Tech Stack:ChatGPTCopilotAI tools

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn