Customer Success Manager - Mulesoft

Salesforce
Mexico City
Workplace: HybridFull timeFunction: Customer Success & Account ManagementSkills: ["Stakeholder management","Trusted advisory","Prioritization","Customer relationship building","Problem diagnosis"]

Ensure high-value customers achieve measurable returns with the Signature Success Plan, serving as the single accountable point through delivery, lifecycle, renewal, and expansion. Partner with business and technical stakeholders to address needs and risks, align business value with technical goals, and drive adoption of MuleSoft Anypoint Platform capabilities. Lead enablement sessions, track usage metrics, monitor technical health, and coordinate incident communications and quarterly success reviews.

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FursaFursa
Salesforce
Salesforce
11 hours ago

Customer Success Manager - Mulesoft

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live
Reposted: similar role first listed 7 months ago

Job Summary

Ensure high-value customers achieve measurable returns with the Signature Success Plan, serving as the single accountable point through delivery, lifecycle, renewal, and expansion. Partner with business and technical stakeholders to address needs and risks, align business value with technical goals, and drive adoption of MuleSoft Anypoint Platform capabilities. Lead enablement sessions, track usage metrics, monitor technical health, and coordinate incident communications and quarterly success reviews.
Location: Mexico City
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Serve as the single point of accountability for Signature deliverables, customer experience, and renewal/expansion.
  • •Coordinate Signature lifecycle deliverables and apply the correct processes to ensure customer value is delivered.
  • •Align business and technical stakeholders, identify concerns, and drive adoption of Anypoint Platform capabilities with integration teams and developers.
  • •Conduct enablement sessions, track usage metrics, and share MuleSoft best practices and use cases.
  • •Monitor technical health and risk, lead quarterly reviews with tailored release recommendations, and act as the primary contact for major incidents.

Key Requirements

  • •Experience supporting MuleSoft Anypoint Platform.
  • •Working knowledge of Anypoint Platform components including Runtime Manager, API Manager, Exchange, and Design Center.
  • •Knowledge of integration patterns such as API-led connectivity and API lifecycle management (design, deploy, manage, monitor).
  • •Basic understanding of REST APIs and API security.
  • •English proficiency required; MuleSoft integration certification is preferred.
Skills:Stakeholder managementTrusted advisoryPrioritizationCustomer relationship buildingProblem diagnosis
Certifications:MuleSoft Integration AssociateMuleSoft Integration Developer
Languages:English
Tech Stack:MuleSoft Anypoint PlatformRuntime ManagerAPI ManagerExchangeDesign CenterAPI-led connectivityREST APIsAPI securitySalesforceSAPDashboard creationData explorationSentiment analysisIntent analysis

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
Glassdoor
Glassdoor: 4.1
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