Fortinet

3 weeks ago

Senior Technical Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Serve as a key support and escalation point for Fortinet customers and partners, providing expert troubleshooting on core products—especially FortiGate. Analyze configuration and customer system data, recommend corrective actions, and educate customers on networking and product gaps. Reproduce issues in lab environments, work with QA and development to resolve problems, and manage cases through escalation to closure.

Location: Atlanta

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Key Responsibilities

•Provide troubleshooting expertise for core Fortinet products, especially FortiGate.
•Collect, analyze, and recommend changes to configuration and customer system information.
•Recommend corrective actions and provide customer education when networking or product knowledge gaps exist.
•Consult technical documentation, bulletins, and release notes for known problems; reproduce customer environments in lab equipment.
•Manage technical cases end-to-end through escalation and closure, including customer communications and meetings.

Pay and Benefits

Equity and Bonus:Equity

Schedule:4-Day Week

Perks:Health InsuranceDentalVisionLife InsuranceDisability Insurance401kPaid HolidaysPaid LeaveSick Time

Key Requirements

•3+ years of experience in a technical support or system administration role in a networking/security company (or equivalent education).
•Bachelor’s degree in computer science, Software Engineering, or related field (or equivalent training and experience).
•Deep working knowledge of Windows, OSX, and Unix/Linux.
•Strong understanding of TCP/IP, routing protocols, and L2/L3 switching.
•Experience with security products such as firewalls, IDS/IPS, VPN, and virus scanning.

Experience:3+ yearsNetworkingSecurityCustomer support

Education:Bachelor's in Computer science or Software Engineering (or related field)

Skills:TroubleshootingProblem-solvingCommunicationCustomer educationCase management

Tech Stack:FortiGateFortinetWindowsOSXUnixLinuxTCP/IPRouting protocolsL2 switchingL3 switchingFirewallsIDS/IPSVPNVirus scanningAI toolsKCS®

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Fortinet

Provides enterprise cybersecurity solutions including data protection, cloud security, network security, and user and entity behavior analytics to help organizations prevent insider threats, secure cloud and on-premises environments, and enforce data loss prevention policies.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Austin, United States

Founded: 1994

Website LinkedIn

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Fortinet

3 weeks ago

Senior Technical Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Atlanta

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Key Responsibilities

•Provide troubleshooting expertise for core Fortinet products, especially FortiGate.
•Collect, analyze, and recommend changes to configuration and customer system information.
•Recommend corrective actions and provide customer education when networking or product knowledge gaps exist.
•Consult technical documentation, bulletins, and release notes for known problems; reproduce customer environments in lab equipment.
•Manage technical cases end-to-end through escalation and closure, including customer communications and meetings.

Pay and Benefits

Equity and Bonus:Equity

Schedule:4-Day Week

Perks:Health InsuranceDentalVisionLife InsuranceDisability Insurance401kPaid HolidaysPaid LeaveSick Time

Key Requirements

•3+ years of experience in a technical support or system administration role in a networking/security company (or equivalent education).
•Bachelor’s degree in computer science, Software Engineering, or related field (or equivalent training and experience).
•Deep working knowledge of Windows, OSX, and Unix/Linux.
•Strong understanding of TCP/IP, routing protocols, and L2/L3 switching.
•Experience with security products such as firewalls, IDS/IPS, VPN, and virus scanning.

Experience:3+ yearsNetworkingSecurityCustomer support

Education:Bachelor's in Computer science or Software Engineering (or related field)

Skills:TroubleshootingProblem-solvingCommunicationCustomer educationCase management

Tech Stack:FortiGateFortinetWindowsOSXUnixLinuxTCP/IPRouting protocolsL2 switchingL3 switchingFirewallsIDS/IPSVPNVirus scanningAI toolsKCS®

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Fortinet

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Austin, United States

Founded: 1994

Website LinkedIn