Customer Service Representative

GEICO
United States
Workplace: OnsiteFull timeUSD 59,000 - 69,000 annuallyFunction: Customer Support (Service Desk)Experience: 1-3 yearsEducation: high_schoolSkills: ["Customer service","Communication","Empathy","Problem-solving","Multitasking"]

Provide auto insurance support to GEICO customers by guiding policyholders through coverage needs, policy changes, and billing inquiries. Deliver world-class service in a high-volume environment, with licensing training provided. Office location is Tampa, FL, with on-site training and 80% on-site/20% off-site flexibility.

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FursaFursa
GEICO
GEICO
2 months ago

Customer Service Representative

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Source: Company careers pageValidated by: Fursa AI
Status: Live

Job Summary

Provide auto insurance support to GEICO customers by guiding policyholders through coverage needs, policy changes, and billing inquiries. Deliver world-class service in a high-volume environment, with licensing training provided. Office location is Tampa, FL, with on-site training and 80% on-site/20% off-site flexibility.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Manage incoming calls, messages, billing questions, policy updates, and provide recommendations to customers.
  • •Resolve customer concerns to ensure a positive experience.
  • •Stay informed about GEICO products and identify cross-selling opportunities.
  • •Guide policyholders through coverage needs and changes with accuracy and empathy.
  • •Prioritize tasks and multitask across multiple platforms in a high-volume environment.

Pay and Benefits

Salary: USD 59,000 - 69,000 annually

Key Requirements

  • •Active Personal Lines or Property & Casualty license required (training and exam fees covered)
  • •High School Diploma or GED required; college degree preferred
  • •1-2 years in a customer-facing role (3+ years preferred)
  • •Strong customer service, interpersonal, problem-solving and empathy skills
  • •Able to prioritize and multitask across platforms; experienced in high-volume call centers with KPIs
Experience:1-3 yearsInsurance
Education:High School
Skills:Customer serviceCommunicationEmpathyProblem-solvingMultitasking
Licenses:P&C licensePersonal Lines license
Certifications:P&C license
Languages:English

Company Brief

GEICO
GEICO is a major US auto insurer offering personal auto policies, roadside assistance, and insurance products through direct-to-consumer channels and agents. Known for competitive rates and national advertising, it operates as a subsidiary of Berkshire Hathaway.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: Chevy Chase, United States
Founded: 1936
WebsiteLinkedIn