Domu Technology Inc.

3 months ago

Senior Operations Leader

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Senior Operations Leader at Domu.ai, leading mission-critical, tech-first operations for AI-enabled customer interactions at Fortune 500 banks and insurers. Own the operational model, drive process discipline, SLA alignment, QA, and real-time visibility; build dashboards and scale ops with engineering input to deliver ROI and scalable, compliant outbound operations in a fast-moving fintech/regulated environment.

Location: San Francisco

Workplace: Onsite

Employment Type: Full time

Job Function: Business Operations

Seniority: Sr. Manager level

Key Responsibilities

•Own the operational model that makes Domu run 10 times better than the best BPOs in the world, with technology doing the work instead of people.
•Help us close the gap between where Domu's operations are today and where they need to be: process discipline, SLA alignment, dialing hygiene, QA cycles, and real-time visibility across every client.
•Ensure we have the highest QA rubric for outbound call reviews, establish weekly QA cycles, close the feedback loop between QA findings and agents, and improvements.
•Ensure we deliver ROI to our entire customer base.
•Sit at the intersection of operations, engineering, and client success. This isn’t a traditional ops or BPO manager role.

Pay and Benefits

Salary: USD 90,000 - 170,000 annually

Perks:Health InsuranceEquipment BudgetRemote WorkMeal Allowance

Key Requirements

•5+ years in BPO or call center operations with direct experience managing supervisors and large agent teams.
•Deep familiarity with outbound dialing infrastructure: SIP protocols, carrier compliance, spam-flagging mitigation, and answer rate optimization.
•Demonstrated experience building or transforming operations systems, not just running them.
•Comfort in a tech-first environment: understand AI voice agents, can work with data tools, and can translate operational pain into scoped engineering requests.
•You make decisions from metrics, comfortable building dashboards, reading ClickHouse data, and holding teams accountable to numbers that move in real time.

Experience:5+ yearsBPOFintechCall centerAITelecommunications

Skills:Decision makingLeadershipCommunicationProblem-solvingData-driven

Languages:English

Tech Stack:SIPClickHouseAIVoice agentsDashboardsTelephony

Eligibility

Visa:US citizen/visa only

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Domu Technology Inc.

Domu Technology Inc. builds an AI-powered hiring platform that automates candidate sourcing, screening, interviewing, and engagement workflows. Their tools aim to accelerate recruiting cycles, improve candidate matching, and help talent teams manage high volumes of applicants more efficiently.

Industry: HR Tech

Website

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Domu Technology Inc.

3 months ago

Senior Operations Leader

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: San Francisco

Workplace: Onsite

Employment Type: Full time

Job Function: Business Operations

Seniority: Sr. Manager level

Key Responsibilities

•Own the operational model that makes Domu run 10 times better than the best BPOs in the world, with technology doing the work instead of people.
•Help us close the gap between where Domu's operations are today and where they need to be: process discipline, SLA alignment, dialing hygiene, QA cycles, and real-time visibility across every client.
•Ensure we have the highest QA rubric for outbound call reviews, establish weekly QA cycles, close the feedback loop between QA findings and agents, and improvements.
•Ensure we deliver ROI to our entire customer base.
•Sit at the intersection of operations, engineering, and client success. This isn’t a traditional ops or BPO manager role.

Pay and Benefits

Salary: USD 90,000 - 170,000 annually

Perks:Health InsuranceEquipment BudgetRemote WorkMeal Allowance

Key Requirements

•5+ years in BPO or call center operations with direct experience managing supervisors and large agent teams.
•Deep familiarity with outbound dialing infrastructure: SIP protocols, carrier compliance, spam-flagging mitigation, and answer rate optimization.
•Demonstrated experience building or transforming operations systems, not just running them.
•Comfort in a tech-first environment: understand AI voice agents, can work with data tools, and can translate operational pain into scoped engineering requests.
•You make decisions from metrics, comfortable building dashboards, reading ClickHouse data, and holding teams accountable to numbers that move in real time.

Experience:5+ yearsBPOFintechCall centerAITelecommunications

Skills:Decision makingLeadershipCommunicationProblem-solvingData-driven

Languages:English

Tech Stack:SIPClickHouseAIVoice agentsDashboardsTelephony

Eligibility

Visa:US citizen/visa only

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Domu Technology Inc.

Industry: HR Tech

Website