Customer Service Delivery Advocate

Carvana
Florida
Workplace: OnsiteFull timeUSD 19 - 21 hourlyFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Communication","Self-motivation","Teamwork","Attention to detail","Safety mindset"]

Deliver vehicles to customers using Carvana’s custom haulers while maintaining safety and vehicle readiness. Load and unload vehicles, inspect equipment, and complete customer paperwork with detailed notes in the customer tracking system. Work rotating days with shift hours from 7am–5pm, 9am–7pm, or 11am–9pm, supported by training and performance-based pay growth.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Carvana
Carvana
5 months ago

Customer Service Delivery Advocate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Deliver vehicles to customers using Carvana’s custom haulers while maintaining safety and vehicle readiness. Load and unload vehicles, inspect equipment, and complete customer paperwork with detailed notes in the customer tracking system. Work rotating days with shift hours from 7am–5pm, 9am–7pm, or 11am–9pm, supported by training and performance-based pay growth.
Location: Florida
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Deliver vehicles to customers’ doors using custom car haulers and follow training and safety procedures.
  • •Load and unload vehicles onto haulers and regularly inspect the car-hauler for safe-to-drive condition.
  • •Complete customer paperwork and enter thorough notes into the customer tracking system.
  • •Maintain a clean driving record and drive safely in accordance with Carvana’s CMV Driver Qualification policy.

Pay and Benefits

Salary: USD 19 - 21 hourly
Perks:401kHealth InsuranceDentalVisionPaid LeaveEquityOvertime

Key Requirements

  • •At least 2 years of customer-facing experience.
  • •Ability to deliver vehicles and frequently load/unload vehicles onto haulers while inspecting equipment to ensure safe driving.
  • •Ability to complete customer paperwork and add thorough notes in the customer tracking system.
  • •Consistently drive safely and maintain a clean driving record in accordance with Carvana’s CMV Driver Qualification policy.
  • •Must be at least 21, possess a valid driver’s license, and pass a drug test while obtaining a DOT Medical Card; must have (or obtain) a Notary within the first 90 days.
Experience:2+ yearsCustomer serviceAutomotive
Skills:CommunicationSelf-motivationTeamworkAttention to detailSafety mindset
Licenses:NotaryChauffeur's licenseVehicle Verifier license
Certifications:DOT Medical Card
Languages:English
Tech Stack:Customer tracking system

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana
Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tempe, United States
Founded: 2012
WebsiteLinkedIn