Account Manager

Adyen
Kuala Lumpur
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 4+ yearsSkills: ["Communication","Relationship building","Problem-solving","Project management","Team collaboration"]

Account Manager at Adyen focused on APAC growth. You’ll manage enterprise merchants across multiple industries, drive share-of-wallet through cross-selling and upselling, and build strong stakeholder relationships. You’ll coordinate cross-functional projects, deliver payments expertise, and work with a global team in a fast-paced, entrepreneurial environment. Travel ~10% as you expand our cross-border merchant base.

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FursaFursa
Adyen
Adyen
3 months ago

Account Manager

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Last checked: 8 hours agoStatus: Live

Job Summary

Account Manager at Adyen focused on APAC growth. You’ll manage enterprise merchants across multiple industries, drive share-of-wallet through cross-selling and upselling, and build strong stakeholder relationships. You’ll coordinate cross-functional projects, deliver payments expertise, and work with a global team in a fast-paced, entrepreneurial environment. Travel ~10% as you expand our cross-border merchant base.
Location: Kuala Lumpur
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Be fully responsible for the success and satisfaction of your merchants
  • •Drive growth through increasing the share of wallet, cross-selling, and upselling, bringing valuable insights, and building strong relationships with key contacts
  • •Build and sustain relationships with key merchant stakeholders, and leverage those relationships to drive the best possible merchant experience
  • •Assess, clarify, and validate customer needs; deliver expertise, education, and guidance to merchants as they craft and execute their payments strategy; coordinate internal projects regarding your merchants
  • •Work and collaborate with colleagues in the global Adyen team
Travel: Low travel

Key Requirements

  • •4+ years of experience managing enterprise-level clients in a fast-paced, dynamic environment
  • •Track record of increasing share of wallet and cross-selling & upselling for digital and retail clients (e-commerce, gaming, OTA, streaming, etc.)
  • •Understanding of payments is a plus
  • •Excellent project management skills with ability to orchestrate complex cross-functional projects
  • •High-energy, self-starter with commercial drive and ability to thrive in ambiguity and communicate effectively across levels
Experience:4+ yearsPaymentsEnterpriseE-commerceRetail
Skills:CommunicationRelationship buildingProblem-solvingProject managementTeam collaboration
Languages:English

Company Brief

Adyen
Global payments company providing a unified platform for accepting payments, risk management, and financial services to merchants and enterprises across online, mobile, and in-store channels.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Amsterdam, Netherlands
Founded: 2006
WebsiteLinkedIn