Motorola Solutions

2 weeks ago

ENR Operations Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Oversee the day-to-day operations for managed services and maintenance agreements for Enterprise and Energy & Natural Resources customers. Serve as the single point of contact internally and externally, ensuring KPI and Service Level Agreement compliance through service reviews, incident/problem and change management, escalation, and customer briefings. Own operational scope and deliver timely service reporting, lead service transitions and continual service improvement, and liaise with security stakeholders to meet obligations.

Location: Australia

Workplace: Onsite

Employment Type: Full time

Job Function: Business Operations

Seniority: Manager level

Key Responsibilities

•Provide customers a single point of local contact for operations, driving customer service and KPI compliance.
•Own and resolve operational issues, including incident reports and follow-up action items, with customer briefings as needed.
•Manage operational scope per contracts and ensure obligations and required KPIs are met.
•Oversee operational processes and disciplines, including escalation, service reporting, and knowledge management.
•Accountable for change, incident, and problem management; follow up on root causes, drive remediation/mitigation, and support continual service improvement.

Travel: Low travel

Key Requirements

•Minimum 5+ years of experience in an operational management role within a telecom or network services environment.
•Diploma or tertiary qualifications in Business Management, Information Technology, Computer Science or equivalent.
•Strong understanding of network infrastructure and technologies, including wireless communication, IP networking, and software-defined networking.
•Experience in LMR systems with strong emphasis on ASTRO P25 technology and public safety communication requirements.
•Highly desirable: ITIL Foundations 4 framework and principles.

Experience:5+ yearsTelecomNetwork servicesEnergy & natural resourcesPublic safety

Education:Certification / Diploma

Skills:CommunicationLeadershipCustomer relationship managementDriven ownershipProblem solving

Certifications:ITIL Foundations 4

Tech Stack:Wireless communicationIP networkingSoftware-defined networkingLMR systemsASTRO P25Public safety communication requirementsTrunkedConventional systemsSimulcastITIL Foundations 4Asia Pacific System Support Centre (APSSC)Melbourne Network & Security Operations Centre (NSOC)Incident managementProblem managementChange managementRACI

Company Brief

Motorola Solutions

Provides mission-critical communications products and services, including radios, software, video security, and command center solutions for public safety, government, and enterprise customers worldwide.

Industry: Surveillance & Security Hardware

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Chicago, United States

Founded: 1928

Glassdoor: 3.7

Website LinkedIn

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Motorola Solutions

2 weeks ago

ENR Operations Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: Australia

Workplace: Onsite

Employment Type: Full time

Job Function: Business Operations

Seniority: Manager level

Key Responsibilities

•Provide customers a single point of local contact for operations, driving customer service and KPI compliance.
•Own and resolve operational issues, including incident reports and follow-up action items, with customer briefings as needed.
•Manage operational scope per contracts and ensure obligations and required KPIs are met.
•Oversee operational processes and disciplines, including escalation, service reporting, and knowledge management.
•Accountable for change, incident, and problem management; follow up on root causes, drive remediation/mitigation, and support continual service improvement.

Travel: Low travel

Key Requirements

•Minimum 5+ years of experience in an operational management role within a telecom or network services environment.
•Diploma or tertiary qualifications in Business Management, Information Technology, Computer Science or equivalent.
•Strong understanding of network infrastructure and technologies, including wireless communication, IP networking, and software-defined networking.
•Experience in LMR systems with strong emphasis on ASTRO P25 technology and public safety communication requirements.
•Highly desirable: ITIL Foundations 4 framework and principles.

Experience:5+ yearsTelecomNetwork servicesEnergy & natural resourcesPublic safety

Education:Certification / Diploma

Skills:CommunicationLeadershipCustomer relationship managementDriven ownershipProblem solving

Certifications:ITIL Foundations 4

Company Brief

Motorola Solutions

Industry: Surveillance & Security Hardware

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Chicago, United States

Founded: 1928

Glassdoor: 3.7

Website LinkedIn