Sephora

13 hours ago

Department Manager - Brent Cross, London (London, GB)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Lead and inspire a team of Beauty Advisors to deliver exceptional in-store service, personalised advice, and a seamless customer experience. Drive commercial performance by monitoring KPIs and sales targets, while coaching and developing the team through ongoing training. Oversee employee relations, store operations, and stock and cash excellence, including loss prevention and audits. Manage Beauty Hub activations, visual merchandising updates, customer queries, and support new store opening activities.

Location: London

Workplace: Onsite

Employment Type: Full time

Job Function: Business Operations

Seniority: Manager level

Key Responsibilities

•Lead, coach, and inspire your team to deliver exceptional service and a seamless in-store experience.
•Enable training and development to build expertise in makeup, skincare, fragrance, selling skills, and service behaviours.
•Set goals, support performance, and create personalised development plans for team members.
•Manage day-to-day employee relations needs including attendance, performance, and conduct.
•Drive commercial performance by monitoring KPIs, analysing trends, and leading the team to meet and exceed sales targets.

Pay and Benefits

Perks:TrainingEmployee DiscountBirthday OffHoliday AllowanceCommission

Key Requirements

•Proven experience in a retail leadership role with oversight of floor, stock, or cash operations.
•Strong leadership capability to inspire, motivate, and guide a diverse team.
•Exceptional customer service and communication skills, with the ability to build rapport and deliver personalised experiences.
•A commercial mindset with experience driving sales performance and achieving targets.
•Experience managing ER processes such as attendance, performance concerns and disciplinary steps.

Experience:Retail

Skills:LeadershipCustomer serviceCommunicationOrganizationCommercial mindset

Company Brief

Sephora

Global retailer of cosmetics, skincare, fragrance and beauty accessories operating physical stores and e-commerce. Sephora offers multi-brand product assortments, in-store services, and digital experiences and is a subsidiary of LVMH.

Industry: Omnichannel Retail

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Paris, France

Founded: 1969

Website LinkedIn

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Sephora

13 hours ago

Department Manager - Brent Cross, London (London, GB)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Location: London

Workplace: Onsite

Employment Type: Full time

Job Function: Business Operations

Seniority: Manager level

Key Responsibilities

•Lead, coach, and inspire your team to deliver exceptional service and a seamless in-store experience.
•Enable training and development to build expertise in makeup, skincare, fragrance, selling skills, and service behaviours.
•Set goals, support performance, and create personalised development plans for team members.
•Manage day-to-day employee relations needs including attendance, performance, and conduct.
•Drive commercial performance by monitoring KPIs, analysing trends, and leading the team to meet and exceed sales targets.

Pay and Benefits

Perks:TrainingEmployee DiscountBirthday OffHoliday AllowanceCommission

Key Requirements

•Proven experience in a retail leadership role with oversight of floor, stock, or cash operations.
•Strong leadership capability to inspire, motivate, and guide a diverse team.
•Exceptional customer service and communication skills, with the ability to build rapport and deliver personalised experiences.
•A commercial mindset with experience driving sales performance and achieving targets.
•Experience managing ER processes such as attendance, performance concerns and disciplinary steps.

Experience:Retail

Skills:LeadershipCustomer serviceCommunicationOrganizationCommercial mindset

Company Brief

Sephora

Industry: Omnichannel Retail

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Paris, France

Founded: 1969

Website LinkedIn