RNG Customer Support Engineer (L1)

Arrise
Poland
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Skills: ["Problem-solving","Communication","Analytical thinking","Time management","Customer orientation"]

Provide prompt, professional support to iGaming operators and their clients by troubleshooting technical issues within scope, analyzing requested information, and documenting outcomes. Guide customers with step-by-step instructions, report software bugs or malfunctions, and collaborate with account managers and technical support to escalate complex problems. Maintain up-to-date knowledge of products and support workflows while using ticketing/CRM systems to track interactions and follow-up actions.

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FursaFursa
Arrise
Arrise
1 day ago

RNG Customer Support Engineer (L1)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live
Reposted: similar role first listed 10 months ago

Job Summary

Provide prompt, professional support to iGaming operators and their clients by troubleshooting technical issues within scope, analyzing requested information, and documenting outcomes. Guide customers with step-by-step instructions, report software bugs or malfunctions, and collaborate with account managers and technical support to escalate complex problems. Maintain up-to-date knowledge of products and support workflows while using ticketing/CRM systems to track interactions and follow-up actions.
Location: Poland
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Respond to customer inquiries and support requests promptly and professionally.
  • •Identify, troubleshoot, and resolve technical issues faced by operators or their clients within scope.
  • •Provide analysis/analytics of requested information and report bugs, malfunctions, or unpredictable software behavior.
  • •Give step-by-step guidance to customers to resolve problems.
  • •Document and track customer interactions, including issues, resolutions, and follow-up actions, using a ticketing system or CRM; collaborate to escalate complex issues.

Pay and Benefits

Perks:Paid LeaveGym MembershipEnglish Lessons

Key Requirements

  • •Bachelor’s degree (or equivalent work experience).
  • •Proven experience in customer service or related roles.
  • •Strong problem-solving and analytical skills.
  • •Excellent verbal and written communication, including explaining technical concepts to non-technical individuals.
  • •Proficiency using ticketing systems and CRM software, plus knowledge of Microsoft 365 tools (MS Teams, Word, SharePoint).
Skills:Problem-solvingCommunicationAnalytical thinkingTime managementCustomer orientation
Languages:English
Tech Stack:Microsoft 365MS TeamsMicrosoft WordSharePointTicketing systemsCRM softwarePC userKnowledgebases

Company Brief

Arrise
Arrise provides a cloud platform that helps property owners, facilities teams and compliance managers centralize building safety, maintenance and regulatory documentation, automate inspections and workflows, and streamline reporting to reduce risk and ensure operational compliance.
Industry: Facility Management
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