Manager, National Account Coordinators

EquipmentShare
Las Vegas
Workplace: RemoteFull timeUSD 85,000 - 115,000 annuallyFunction: Executive & General ManagementSkills: ["Leadership","Coaching","Organizational skills","Attention to detail","Communication"]

Lead and mentor the National Account Coordinator team, owning day-to-day performance, goal setting, and coaching. Drive process improvements to boost efficiency and service quality while serving as the primary escalation point for complex customer issues. Oversee end-to-end coordination of national rental orders, manage CRM data accuracy, monitor KPIs, and report results to leadership. Train coordinators on company software and national account procedures, supporting onboarding and consistent national customer experiences.

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FursaFursa
EquipmentShare
EquipmentShare
15 hours ago

Manager, National Account Coordinators

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Lead and mentor the National Account Coordinator team, owning day-to-day performance, goal setting, and coaching. Drive process improvements to boost efficiency and service quality while serving as the primary escalation point for complex customer issues. Oversee end-to-end coordination of national rental orders, manage CRM data accuracy, monitor KPIs, and report results to leadership. Train coordinators on company software and national account procedures, supporting onboarding and consistent national customer experiences.
Location: Las Vegas
Workplace: Remote
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Manager level

Key Responsibilities

  • •Lead, mentor, and manage the daily performance of the National Account Coordinator team.
  • •Develop and refine processes to improve coordinator efficiency and effectiveness.
  • •Serve as the primary escalation point for complex customer issues and ensure timely resolutions.
  • •Oversee end-to-end coordination of rental orders, including logistics, billing, and off-rents for national customers.
  • •Monitor team KPIs, ensure accurate CRM data entry, prepare leadership reports, and support customer onboarding.

Pay and Benefits

Salary: USD 85,000 - 115,000 annually
Perks:Health InsuranceDentalVision401kPaid LeaveGym MembershipWellness StipendTool Reimbursement

Key Requirements

  • •Strong leadership, coaching, and team-building skills.
  • •Exceptional organizational skills with a high degree of attention to detail.
  • •Excellent interpersonal and customer service skills.
  • •Proven ability to solve problems and handle high-pressure situations effectively.
  • •Proficiency in CRM software and the Microsoft Office Suite, with the ability to analyze data for decisions.
Experience:Equipment rental
Skills:LeadershipCoachingOrganizational skillsAttention to detailCommunication
Languages:English
Tech Stack:CRMMicrosoft OfficeT3 platform

Company Brief

EquipmentShare
Provides equipment rental, telematics, and fleet management solutions for the construction industry, combining a marketplace for heavy equipment with software to optimize operations, uptime, and asset utilization.
Industry: Construction Tech
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Columbia, United States
Founded: 2015
WebsiteLinkedIn