Customer Experience Project and Technology Manager

Wizz Air
Budapest
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 3-5 yearsEducation: bachelorsSkills: ["Communication","Problem-solving","Leadership","Organization","Teamwork"]

Lead and deliver customer-experience improvement projects across touchpoints, coordinating cross-functional teams and technology deployments to enhance the customer journey. Manage multiple initiatives from planning to execution, ensuring on-time delivery within budget while collaborating with IT and marketing, operations, and external stakeholders in a technology-driven environment.

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Wizz Air
Wizz Air
3 months ago

Customer Experience Project and Technology Manager

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Last checked: 14 hours agoStatus: Live

Job Summary

Lead and deliver customer-experience improvement projects across touchpoints, coordinating cross-functional teams and technology deployments to enhance the customer journey. Manage multiple initiatives from planning to execution, ensuring on-time delivery within budget while collaborating with IT and marketing, operations, and external stakeholders in a technology-driven environment.
Location: Budapest
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Lead and manage customer experience improvement projects from planning to execution.
  • •Coordinate with internal teams and external stakeholders to ensure projects are completed on time and within budget.
  • •Identify opportunities for enhancing the customer journey through technology and process improvements.
  • •Oversee the adoption of new technologies to enhance customer service and streamline workflows.
  • •Collaborate with IT and other technical teams to ensure the successful deployment of customer experience tools.
Travel: Low travel

Key Requirements

  • •3-5+ years of overall experience, with at least 2+ years in project management
  • •Track record of managing multiple projects simultaneously and delivering results
  • •Bachelor’s or Master’s degree
  • •Strong analytical and organizational skills
  • •Fluent English (written and spoken)
Experience:3-5 yearsAviationCustomer experience
Education:Bachelor's
Skills:CommunicationProblem-solvingLeadershipOrganizationTeamwork
Languages:English
Tech Stack:Project management tools

Company Brief

Wizz Air
A European low-cost airline operating an extensive network of short- and medium-haul routes across Europe, the Middle East and North Africa, focused on affordable fares and point-to-point service from its Budapest hub and other bases.
Industry: Airlines
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Budapest, Hungary
Founded: 2003
WebsiteLinkedIn