Customer Success Manager (CSM) - SAP Next Gen - SAP Academy for Customer Success - New York (Hybrid)

SAP
New York
Workplace: HybridFull timeUSD 78,000 - 180,700 annuallyFunction: Customer Success & Account ManagementExperience: 1-3 yearsSkills: ["Strategic guidance","Issue resolution","Escalation management","Cooperation","Problem-solving"]

Guide customers through their business journey with SAP cloud solutions by improving satisfaction, retention, renewals, references, and upsells. Over a 10-month learn-apply program, you’ll combine classroom and field learning with onboarding, mentoring, and customer exposure to build portfolio knowledge and drive value realization. Serve as the strategic point of contact, oversee key milestones from deal signature through provisioning and implementation progress, and coordinate internal resources to maintain customer health.

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FursaFursa
SAP
SAP
2 hours ago

Customer Success Manager (CSM) - SAP Next Gen - SAP Academy for Customer Success - New York (Hybrid)

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Last checked: 2 hours agoStatus: Live

Job Summary

Guide customers through their business journey with SAP cloud solutions by improving satisfaction, retention, renewals, references, and upsells. Over a 10-month learn-apply program, you’ll combine classroom and field learning with onboarding, mentoring, and customer exposure to build portfolio knowledge and drive value realization. Serve as the strategic point of contact, oversee key milestones from deal signature through provisioning and implementation progress, and coordinate internal resources to maintain customer health.
Location: New York
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Graduate level

Key Responsibilities

  • •Increase customer satisfaction, retention, renewals, references, and upsells within an assigned solution portfolio for Cloud products.
  • •Oversee key customer lifecycle milestones from deal signature through system provisioning, monitor implementation progress, and drive business case achievement.
  • •Serve as the strategic point of contact for the customer within the solution portfolio and coordinate SAP resources to maintain customer health.
  • •Enhance skills around solution portfolio knowledge, customer retention, and value realization.
  • •Receive onboarding, on-the-job training, and mentoring while working both behind the scenes and directly with customers.
Travel: High travel

Pay and Benefits

Salary: USD 78,000 - 180,700 annually

Key Requirements

  • •Complete a 10-month learn-apply program with classroom and field phases to build CSM skills for a customer-facing role.
  • •2–3 years of experience supporting customers and driving business transformation, ideally in consulting or account management.
  • •Ability to deliver strategic guidance and resolve issues and escalations to ensure customer satisfaction and business continuity.
  • •Cooperative and productive approach to working with internal teams and customers.
  • •Proficiency in English, plus understanding of AI fundamentals, uses, and ethics, to identify AI-solvable business problems.
Experience:1-3 yearsCustomer supportDigital transformationCloudBusiness transformation
Skills:Strategic guidanceIssue resolutionEscalation managementCooperationProblem-solving
Languages:English
Tech Stack:AIS/4HANA FinanceSAP SuccessFactorsSAP Supply Chain ManagementSAP Customer ExperienceSAP Business Transformation ManagementSAP Business Technology PlatformSAP Business Data CloudFinance & Spend ManagementFinance & Quote to CashProcurementIntegrationAnalyticsApplication development

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

SAP
Global enterprise software company best known for ERP systems and business applications covering finance, supply chain, procurement, HR, analytics, and customer management for large organizations.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Walldorf, Germany
Founded: 1972
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Glassdoor: 4.1
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