Senior Specialist, Luxe

Airbnb
Gurugram
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 6-8 yearsEducation: bachelorsSkills: ["Communication","Collaboration","Stakeholder management","Leadership"]

Senior member of the Luxe operations team providing guidance to Operation Specialists, mentoring junior staff, and driving process improvements. Responsible for Luxe onboarding and visual vetting of properties, leading cross-functional collaboration with Market Managers, QA, Product and Design to ensure Luxe standards are met and luxury guest experience is maintained across listings.

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FursaFursa
Airbnb
Airbnb
5 months ago

Senior Specialist, Luxe

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Senior member of the Luxe operations team providing guidance to Operation Specialists, mentoring junior staff, and driving process improvements. Responsible for Luxe onboarding and visual vetting of properties, leading cross-functional collaboration with Market Managers, QA, Product and Design to ensure Luxe standards are met and luxury guest experience is maintained across listings.
Location: Gurugram
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Sr. Manager level

Key Responsibilities

  • •Provide mentorship and assistance to Luxe Specialists, enhancing quality of service delivery and professional development.
  • •Lead onboarding of new properties into the Luxe category, ensuring alignment with brand, design, and experience criteria.
  • •Perform visual vetting of Luxe listings – assessing design aesthetics, property quality, and luxury appeal.
  • •Collaborate with Luxe S&O, Product, and Design teams to enhance workflows and user experience.
  • •Identify and lead process improvement initiatives related to onboarding and quality assurance.

Key Requirements

  • •Bachelor’s Degree or equivalent.
  • •6–8 years of experience in a customer experience, operations, hospitality, or design-led environment.
  • •Background in design, hospitality, architecture, or luxury segment strongly preferred.
  • •Proven ability to evaluate properties for luxury standards — including visual and experiential vetting.
  • •Exceptional communication, collaboration, and stakeholder management skills.
Experience:6-8 yearsLuxuryHospitalityDesign
Education:Bachelor's
Skills:CommunicationCollaborationStakeholder managementLeadership
Languages:English
Tech Stack:Google SheetsDashboardsData analysis

Company Brief

Airbnb
Online marketplace that connects travelers with hosts offering short-term lodging, experiences, and long-term stays. Facilitates booking, payments, and reviews while providing tools for hosts to manage listings globally.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2008
WebsiteLinkedIn