Officer, Digital Onboarding & Commercialization Emiratized Role

First Abu Dhabi Bank
Abu Dhabi
Workplace: OnsiteFull timeFunction: Banking, Lending & CreditExperience: 2+ yearsSkills: ["Negotiation","Interpersonal skills","Team working","Customer communication","Risk assessment"]

Manage customer exit requests by screening customers’ financial records from a credit and risk perspective and recommending solutions to support retention. Prepare proposals for cases received, coordinate with internal teams to identify risks and opportunities, and handle indemnities operational processing (including alerts and account earmarking). Lead customer communication to maintain expectations, represent the department in meetings, ensure timely completion and escalation of process risks, and maintain accurate MIS and transaction records.

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FursaFursa
First Abu Dhabi Bank
First Abu Dhabi Bank
3 days ago

Officer, Digital Onboarding & Commercialization Emiratized Role

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Manage customer exit requests by screening customers’ financial records from a credit and risk perspective and recommending solutions to support retention. Prepare proposals for cases received, coordinate with internal teams to identify risks and opportunities, and handle indemnities operational processing (including alerts and account earmarking). Lead customer communication to maintain expectations, represent the department in meetings, ensure timely completion and escalation of process risks, and maintain accurate MIS and transaction records.
Location: Abu Dhabi
Workplace: Onsite
Employment Type: Full time
Job Function: Banking, Lending & Credit
Seniority: Mid level

Key Responsibilities

  • •Perform primary screening of customers’ financial records from a credit and risk perspective and propose solutions supported by guarantees and documents.
  • •Prepare and submit management proposals for cases received, identifying possibilities to continue the borrowing relationship without overexposing the bank to risk.
  • •Drive proactive retention by coordinating with Credit, Collections, Inward Remittances, Operations, Risk, branches, and relationship management to identify risks and potentials.
  • •Handle operational acceptances of the Indemnities department (EOSB received), manage batches, set alerts on accounts, and earmark accounts when required.
  • •Manage internal and external customer communications, represent the department in customer meetings as needed, ensure TATs are met, escalate risks/process breaches, and maintain MIS and accurate transaction records.

Key Requirements

  • •Minimum 2 years of experience in the same role.
  • •Good understanding of products, policies and systems, including banking systems knowledge.
  • •Ability to perform primary initial screening into customers’ financial records and assess financial standing.
  • •Good negotiation and interpersonal skills for efficient interaction with customers and other business units.
  • •Team working skills and ability to present the customer’s perspective.
Experience:2+ years
Skills:NegotiationInterpersonal skillsTeam workingCustomer communicationRisk assessment

Company Brief

First Abu Dhabi Bank
First Abu Dhabi Bank (FAB) is the UAE’s largest bank, offering retail, corporate, investment banking, wealth and Islamic banking services across multiple continents, formed by the 2017 merger of First Gulf Bank and National Bank of Abu Dhabi.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Abu Dhabi, United Arab Emirates
Founded: 2017
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