Founding Account Manager

ClaimSorted
New York, London
Workplace: OnsiteFull timeUSD 90,000 - 180,000 annuallyFunction: Customer Success & Account ManagementExperience: 2+ yearsSkills: ["Relationship-building","Communication","Negotiation","Problem-solving"]

Lead the full customer relationship for insurers as the internal quarterback, owning onboarding, go-live, retention, renewals, and expansion. Drive alignment across Ops, Claims, and Product, manage success plans and SLAs, de-escalate issues, and close expansion opportunities from New York or London with direct collaboration to the CEO.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
ClaimSorted
ClaimSorted
4 months ago

Founding Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Lead the full customer relationship for insurers as the internal quarterback, owning onboarding, go-live, retention, renewals, and expansion. Drive alignment across Ops, Claims, and Product, manage success plans and SLAs, de-escalate issues, and close expansion opportunities from New York or London with direct collaboration to the CEO.
Location: New York, London
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Lead onboarding and delivery: build the plan, drive the timeline, and ensure a clean go-live
  • •Coordinate Ops, Claims, and Product to unblock issues fast and keep clients confident
  • •Run the account rhythm: success plans, SLAs, escalation paths, and exec updates
  • •Spot risk early, de-escalate issues, and earn renewals and references
  • •Find and close expansion opportunities (new programs, regions, lines, volume)

Pay and Benefits

Salary: USD 90,000 - 180,000 annually
Equity and Bonus:Equity
Perks:Health Insurance401kEquityPension

Key Requirements

  • •Based in or willing to relocate to London or New York City
  • •Work authorisation in the US or UK without need of sponsorship
  • •Commercially minded with the ability to map value and close expansions
  • •Strong relationship builder who earns trust across stakeholders and stays calm under pressure
  • •2+ years in Account Management, Customer Success, sales, or insurance/InsurTech(a plus)
Experience:2+ yearsInsuranceInsurTechTPA
Skills:Relationship-buildingCommunicationNegotiationProblem-solving

Eligibility

Work Authorization:Sponsorship available.

Company Brief

ClaimSorted
Provides a cloud-based claims management platform that automates insurance claims triage, processing, and communications with configurable workflows and integrations to help insurers, brokers, and adjusters reduce cycle times, improve customer experience, and lower claims costs.
Industry: InsurTech
Website