Fortinet

1 year ago

Technical Support Engineer - 2

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Provide technical support to Fortinet customers through phone and web-based systems, investigating reported issues and delivering turnkey resolutions using debugging, packet captures, and traffic flow analysis. Reproduce customer network setups in a lab environment when needed, manage technical cases end-to-end, and partner with engineering and development teams to resolve product issues. Build deep expertise in Fortinet’s product line and technologies within the TAC support organization.

Location: Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide technical support via phone and web-based systems for customers across SAARC, ME, and EMEA regions.
•Analyze customer-reported problems and deliver turnkey solutions using debugging, packet captures, and traffic flow analysis.
•Reproduce customers’ sophisticated network setups in a lab environment when required.
•Report and follow up with engineering and development teams to address and resolve product issues.
•Own and manage technical cases, recommending corrective actions based on troubleshooting and analysis.

Key Requirements

•Network security expertise with an NSE7 certification or CCNA/CCNP certification.
•Strong understanding of data networking protocols, including TCP/IP, routing, and switching fundamentals.
•Troubleshooting and problem-solving skills across OSI layer protocols.
•Hands-on experience with IPsec, SSL, SD-WAN, authentication, WAF, VoIP, hardware redundancy, and dynamic routing protocols.
•4+ years of experience in the computer networking or security industry.

Experience:4+ yearsCybersecurityNetwork securityNetworkingSecurity industry

Skills:TroubleshootingProblem-solvingCommunicationCustomer focusRelationship building

Certifications:NSE7CCNACCNP

Tech Stack:TCP/IPRoutingSwitchingOSIIPsecSSLSD-WANAuthenticationWAFVoIPHardware redundancyDynamic routing protocolsLinuxVirtualizationCloud computingPythonPacket capturesTraffic flow analysisLab environment

Company Brief

Fortinet

Provides enterprise cybersecurity solutions including data protection, cloud security, network security, and user and entity behavior analytics to help organizations prevent insider threats, secure cloud and on-premises environments, and enforce data loss prevention policies.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Austin, United States

Founded: 1994

Website LinkedIn

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Fortinet

1 year ago

Technical Support Engineer - 2

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Location: Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide technical support via phone and web-based systems for customers across SAARC, ME, and EMEA regions.
•Analyze customer-reported problems and deliver turnkey solutions using debugging, packet captures, and traffic flow analysis.
•Reproduce customers’ sophisticated network setups in a lab environment when required.
•Report and follow up with engineering and development teams to address and resolve product issues.
•Own and manage technical cases, recommending corrective actions based on troubleshooting and analysis.

Key Requirements

•Network security expertise with an NSE7 certification or CCNA/CCNP certification.
•Strong understanding of data networking protocols, including TCP/IP, routing, and switching fundamentals.
•Troubleshooting and problem-solving skills across OSI layer protocols.
•Hands-on experience with IPsec, SSL, SD-WAN, authentication, WAF, VoIP, hardware redundancy, and dynamic routing protocols.
•4+ years of experience in the computer networking or security industry.

Experience:4+ yearsCybersecurityNetwork securityNetworkingSecurity industry

Skills:TroubleshootingProblem-solvingCommunicationCustomer focusRelationship building

Certifications:NSE7CCNACCNP

Company Brief

Fortinet

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Austin, United States

Founded: 1994

Website LinkedIn