Remote Bilingual Customer Service Representative

Qureos
Atlanta
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Problem-solving","Conflict resolution","Multitasking","Organization"]

Provide bilingual customer support in English and a second language via phone, email, and live chat. Answer questions about products, services, orders, billing, and accounts; resolve issues with professionalism and empathy; and accurately process requests such as account updates, returns, and exchanges. Document interactions in company systems, escalate complex cases when needed, and meet productivity, quality, and customer satisfaction goals in a fully remote environment.

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FursaFursa
Qureos
Qureos
3 weeks ago

Remote Bilingual Customer Service Representative

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 22 hours agoStatus: Live

Job Summary

Provide bilingual customer support in English and a second language via phone, email, and live chat. Answer questions about products, services, orders, billing, and accounts; resolve issues with professionalism and empathy; and accurately process requests such as account updates, returns, and exchanges. Document interactions in company systems, escalate complex cases when needed, and meet productivity, quality, and customer satisfaction goals in a fully remote environment.
Location: Atlanta
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide exceptional bilingual customer service via phone, email, live chat, and other communication channels.
  • •Respond to customer inquiries about products, services, orders, billing, and account information.
  • •Resolve customer concerns with professionalism and empathy, and process requests such as account updates, returns, exchanges, and service inquiries.
  • •Document customer interactions and maintain accurate records in company systems.
  • •Escalate complex issues to the appropriate department and collaborate with internal teams to ensure timely resolution.

Pay and Benefits

Perks:Remote Work

Key Requirements

  • •High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • •Fluency in English and at least one additional language (written and verbal) required.
  • •Previous customer service, call center, administrative support, or related experience is preferred.
  • •Excellent interpersonal and written communication skills with strong problem-solving and conflict-resolution abilities.
  • •Ability to multitask efficiently, maintain strong attention to detail, and work independently in a remote environment.
Experience:Call centerCustomer serviceAdministrative support
Education:High School
Skills:CommunicationProblem-solvingConflict resolutionMultitaskingOrganization
Languages:English
Tech Stack:CRMCustomer support softwarePhone supportEmail supportLive chatMicrosoft Office Suite

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn