Atlassian

4 weeks ago

Customer Advocate - Japanese Speaking

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Provide seamless customer support for Atlassian’s Japan market through chat, email, and phone. Handle inquiries across billing, payments, account and subscription management, access, and product plan and pricing questions, resolving issues quickly and effectively. Collaborate with the Japan sales team and partner organizations, translate technical issues for customers, and funnel customer feedback to improve internal processes, policies, and automation.

Location: Yokohama

Workplace: Hybrid

Employment Type: Full time

Job Function: Administration & Executive Assistance

Key Responsibilities

•Provide exceptional customer engagement through chat, email, and phone channels using a sales and customer-focused mindset.
•Support billing and licensing, including quoting and pricing calculation, while resolving sales-related customer issues.
•Deliver a consistently excellent customer experience and demonstrate customer value.
•Funnel key customer feedback to the organization and drive internal improvements to processes, policies, and automation.
•Collaborate with a geographically dispersed team and other departments to ensure a seamless customer experience.

Pay and Benefits

Perks:Health InsurancePaid LeaveWellness Stipend

Key Requirements

•Fluency in Japanese and English, including native-level spoken Japanese and the ability to read and write English (TOEIC 740 equivalent).
•Extensive background providing sales support through channels such as email, phone, and chat.
•Strong customer service skills, with empathy, positive language, attentiveness, and effective listening.
•Ability to convey technical issues in non-technical terms and communicate with peers in English.
•Ability to work under pressure, remain flexible with changing schedules, and multitask with strong attention to detail.

Skills:EmpathyCommunicationProblem-solvingMultitaskingAdaptability

Languages:JapaneseEnglish

Tech Stack:JiraConfluence

Company Brief

Atlassian

Atlassian develops collaboration and workflow software—Jira, Confluence, Trello, Loom and more—used by teams for project management, software development, and IT service management across enterprises worldwide.

Industry: Developer Tools

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Sydney, Australia

Founded: 2002

Glassdoor: 3.1

Website LinkedIn Glassdoor

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Atlassian

4 weeks ago

Customer Advocate - Japanese Speaking

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: Yokohama

Workplace: Hybrid

Employment Type: Full time

Job Function: Administration & Executive Assistance

Key Responsibilities

•Provide exceptional customer engagement through chat, email, and phone channels using a sales and customer-focused mindset.
•Support billing and licensing, including quoting and pricing calculation, while resolving sales-related customer issues.
•Deliver a consistently excellent customer experience and demonstrate customer value.
•Funnel key customer feedback to the organization and drive internal improvements to processes, policies, and automation.
•Collaborate with a geographically dispersed team and other departments to ensure a seamless customer experience.

Pay and Benefits

Perks:Health InsurancePaid LeaveWellness Stipend

Key Requirements

•Fluency in Japanese and English, including native-level spoken Japanese and the ability to read and write English (TOEIC 740 equivalent).
•Extensive background providing sales support through channels such as email, phone, and chat.
•Strong customer service skills, with empathy, positive language, attentiveness, and effective listening.
•Ability to convey technical issues in non-technical terms and communicate with peers in English.
•Ability to work under pressure, remain flexible with changing schedules, and multitask with strong attention to detail.

Skills:EmpathyCommunicationProblem-solvingMultitaskingAdaptability

Languages:JapaneseEnglish

Tech Stack:JiraConfluence

Company Brief

Atlassian

Industry: Developer Tools

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Sydney, Australia

Founded: 2002

Glassdoor: 3.1

Website LinkedIn Glassdoor