Customer Service Associate (US Shift)

Codingal
Bengaluru
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: bachelorsSkills: ["Communication","Customer service","Problem-solving"]

Customer Service Associate (US Shift) at Codingal in Bengaluru, India. Provide an exceptional customer experience, deliver technical support to parents and teachers, handle chat/email/call inquiries, manage escalation tickets, and schedule/reschedule student classes. Build relationships to ensure retention and satisfaction in an in-person, US-shift role.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Codingal
Codingal
6 months ago

Customer Service Associate (US Shift)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Customer Service Associate (US Shift) at Codingal in Bengaluru, India. Provide an exceptional customer experience, deliver technical support to parents and teachers, handle chat/email/call inquiries, manage escalation tickets, and schedule/reschedule student classes. Build relationships to ensure retention and satisfaction in an in-person, US-shift role.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide an exceptional experience to customers.
  • •Provide technical support to Parents and Teachers.
  • •Provide chat, Email, and call support to customers.
  • •Handle escalation tickets.
  • •Schedule, reschedule, and manage student classes.

Pay and Benefits

Perks:Health Insurance

Key Requirements

  • •Bachelor’s degree
  • •Fluent in English communication skills
  • •Available to work from the Office (onsite in Bengaluru)
Experience:1+ yearsEdtechEducation
Education:Bachelor's
Skills:CommunicationCustomer serviceProblem-solving
Languages:English

Eligibility

Work Authorization:Sponsorship available.

Company Brief

Codingal
Provides online coding classes, competitive programming coaching, and project-based curricula for K-12 students, offering live classes, contests, and mentorship to build coding skills and prepare learners for tech careers.
Industry: EdTech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Bengaluru, India
Website