Codingal

4 months ago

Customer Service Associate (US Shift)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Customer Service Associate (US Shift) at Codingal in Bengaluru, India. Provide an exceptional customer experience, deliver technical support to parents and teachers, handle chat/email/call inquiries, manage escalation tickets, and schedule/reschedule student classes. Build relationships to ensure retention and satisfaction in an in-person, US-shift role.

Location: Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Provide an exceptional experience to customers.
•Provide technical support to Parents and Teachers.
•Provide chat, Email, and call support to customers.
•Handle escalation tickets.
•Schedule, reschedule, and manage student classes.

Pay and Benefits

Perks:Health Insurance

Key Requirements

•Bachelor’s degree
•Fluent in English communication skills
•Available to work from the Office (onsite in Bengaluru)

Experience:1+ yearsEdtechEducation

Education:Bachelor's

Skills:CommunicationCustomer serviceProblem-solving

Languages:English

Eligibility

Work Authorization:Sponsorship available.

Company Brief

Codingal

Provides online coding classes, competitive programming coaching, and project-based curricula for K-12 students, offering live classes, contests, and mentorship to build coding skills and prepare learners for tech careers.

Industry: EdTech

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: Bengaluru, India

Website

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Codingal

4 months ago

Customer Service Associate (US Shift)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Location: Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Provide an exceptional experience to customers.
•Provide technical support to Parents and Teachers.
•Provide chat, Email, and call support to customers.
•Handle escalation tickets.
•Schedule, reschedule, and manage student classes.

Pay and Benefits

Perks:Health Insurance

Key Requirements

•Bachelor’s degree
•Fluent in English communication skills
•Available to work from the Office (onsite in Bengaluru)

Experience:1+ yearsEdtechEducation

Education:Bachelor's

Skills:CommunicationCustomer serviceProblem-solving

Languages:English

Eligibility

Work Authorization:Sponsorship available.

Company Brief

Codingal

Industry: EdTech

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: Bengaluru, India

Website