Kundtjänstmedarbetare till Telefonbanken

SEB
Sweden
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Problem-solving","Teamwork","Empathy"]

Join SEB on the Göteborg Telefonbank team as a service-focused customer service representative. You will help customers resolve banking inquiries over the phone, guide them through digital tools, and direct complex questions to the appropriate SEB unit, contributing to a customer-centric service culture.

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FursaFursa
SEB
SEB
4 months ago

Kundtjänstmedarbetare till Telefonbanken

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 55 minutes agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Join SEB on the Göteborg Telefonbank team as a service-focused customer service representative. You will help customers resolve banking inquiries over the phone, guide them through digital tools, and direct complex questions to the appropriate SEB unit, contributing to a customer-centric service culture.
Location: Sweden
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Help customers resolve various banking matters over the phone
  • •Guide and educate customers in digital environments and tools
  • •If needed, route the customer to another SEB competency
  • •Maintain a high level of service and assist customers through life events

Key Requirements

  • •Experience in service, preferably from customer service or similar work
  • •Good phone and computer skills, comfortable using phone and computer as tools
  • •Strong written and spoken Swedish and English
  • •Secondary education with university preparatory exam
  • •Experience in finance or similar roles is a plus
Experience:RetailBankingFinancial services
Skills:CommunicationProblem-solvingTeamworkEmpathy
Languages:SwedishEnglish

Company Brief

SEB
SEB (Skandinaviska Enskilda Banken) is a leading Nordic financial group offering corporate and institutional banking, wealth management, private banking, and asset management services to businesses and private customers across the Nordic and Baltic regions.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Stockholm, Sweden
Founded: 1856
WebsiteLinkedIn