Customer Service Specialist - German Speaking (Mendrisio)

Damiani
Switzerland
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Interpersonal skills","Problem-solving","Customer orientation","Organization","Multitasking"]

Join Damiani as a Customer Service Specialist in Mendrisio to deliver luxury, pre- and post-sales support to German-speaking customers. You will manage inquiries, coordinate with Sales/Retail/Logistics, maintain CRM/ERP data, and contribute to continuous improvements while upholding premium service standards across EMEA.

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Damiani
Damiani
3 months ago

Customer Service Specialist - German Speaking (Mendrisio)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Join Damiani as a Customer Service Specialist in Mendrisio to deliver luxury, pre- and post-sales support to German-speaking customers. You will manage inquiries, coordinate with Sales/Retail/Logistics, maintain CRM/ERP data, and contribute to continuous improvements while upholding premium service standards across EMEA.
Location: Switzerland
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Manage customer, boutique, and business partner inquiries via email, phone, and digital communication channels.
  • •Deliver high-quality pre-sales and after-sales support, ensuring a seamless and luxury-level customer experience.
  • •Process and monitor orders, shipments, returns, repairs, and service requests.
  • •Coordinate with Sales, Retail, Logistics, and After-Sales teams to ensure timely resolution of customer issues.
  • •Maintain accurate customer and order information within CRM and ERP systems.

Key Requirements

  • •Previous experience in a Customer Service, Customer Care, or Sales Support role, preferably within luxury, fashion, retail, or premium consumer goods industries.
  • •Fluent German (C1/C2 level), both written and spoken.
  • •Good command of English (minimum B2 level).
  • •Strong communication and interpersonal skills.
  • •Customer-focused mindset with excellent problem-solving abilities.
Experience:LuxuryRetailFashionPremium consumer goods
Skills:CommunicationInterpersonal skillsProblem-solvingCustomer orientationOrganizationMultitasking
Languages:GermanEnglish
Tech Stack:CRMERPMicrosoft Office

Company Brief

Damiani
Damiani is an Italian luxury jewelry house designing, manufacturing, and retailing high-end fine jewelry and watches, known for artisanal craftsmanship, family heritage, and global flagship boutiques serving luxury markets.
Industry: Luxury Goods
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Valenza, Italy
Founded: 1924
WebsiteLinkedIn