Damiani

1 month ago

Customer Service Specialist - German Speaking (Mendrisio)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Join Damiani as a Customer Service Specialist in Mendrisio to deliver luxury, pre- and post-sales support to German-speaking customers. You will manage inquiries, coordinate with Sales/Retail/Logistics, maintain CRM/ERP data, and contribute to continuous improvements while upholding premium service standards across EMEA.

Location: Switzerland

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Manage customer, boutique, and business partner inquiries via email, phone, and digital communication channels.
•Deliver high-quality pre-sales and after-sales support, ensuring a seamless and luxury-level customer experience.
•Process and monitor orders, shipments, returns, repairs, and service requests.
•Coordinate with Sales, Retail, Logistics, and After-Sales teams to ensure timely resolution of customer issues.
•Maintain accurate customer and order information within CRM and ERP systems.

Key Requirements

•Previous experience in a Customer Service, Customer Care, or Sales Support role, preferably within luxury, fashion, retail, or premium consumer goods industries.
•Fluent German (C1/C2 level), both written and spoken.
•Good command of English (minimum B2 level).
•Strong communication and interpersonal skills.
•Customer-focused mindset with excellent problem-solving abilities.

Experience:LuxuryRetailFashionPremium consumer goods

Skills:CommunicationInterpersonal skillsProblem-solvingCustomer orientationOrganizationMultitasking

Languages:GermanEnglish

Tech Stack:CRMERPMicrosoft Office

Company Brief

Damiani

Damiani is an Italian luxury jewelry house designing, manufacturing, and retailing high-end fine jewelry and watches, known for artisanal craftsmanship, family heritage, and global flagship boutiques serving luxury markets.

Industry: Luxury Goods

Company Size: Large (251 to 1,000 employees)

Growth: Established Company

Headquarters: Valenza, Italy

Founded: 1924

Website LinkedIn

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Damiani

1 month ago

Customer Service Specialist - German Speaking (Mendrisio)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: Switzerland

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Manage customer, boutique, and business partner inquiries via email, phone, and digital communication channels.
•Deliver high-quality pre-sales and after-sales support, ensuring a seamless and luxury-level customer experience.
•Process and monitor orders, shipments, returns, repairs, and service requests.
•Coordinate with Sales, Retail, Logistics, and After-Sales teams to ensure timely resolution of customer issues.
•Maintain accurate customer and order information within CRM and ERP systems.

Key Requirements

•Previous experience in a Customer Service, Customer Care, or Sales Support role, preferably within luxury, fashion, retail, or premium consumer goods industries.
•Fluent German (C1/C2 level), both written and spoken.
•Good command of English (minimum B2 level).
•Strong communication and interpersonal skills.
•Customer-focused mindset with excellent problem-solving abilities.

Experience:LuxuryRetailFashionPremium consumer goods

Skills:CommunicationInterpersonal skillsProblem-solvingCustomer orientationOrganizationMultitasking

Languages:GermanEnglish

Tech Stack:CRMERPMicrosoft Office

Company Brief

Damiani

Industry: Luxury Goods

Company Size: Large (251 to 1,000 employees)

Growth: Established Company

Headquarters: Valenza, Italy

Founded: 1924

Website LinkedIn