Datasite

2 weeks ago

Relationship Manager - Grata

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Own a portfolio of Grata accounts as the primary relationship contact, driving customer satisfaction, engagement, and ROI. Combine commercial and engagement strategies across each client’s lifecycle to grow renewals and upgrades, support adoption through onboarding, and expand usage of Grata products. Resolve customer questions via email/phone, run periodic success reviews, and proactively identify account risks, coordinating with Product and Engineering to improve outcomes.

Location: New York

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Develop commercial and engagement strategies across each client’s annual lifecycle to grow your book, using NRR as the north star metric.
•Onboard accounts to ensure strong adoption and ongoing engagement over the customer lifecycle.
•Serve as the primary contact to resolve questions via email/phone, run periodic customer success reviews, and coordinate issue resolution with Product and Engineering.
•Grow revenue through retention, renewals, upgrades, increased product adoption, cross-sales of new product modules, and increased user counts.
•Maintain relationships across customer personas and proactively identify account risks, driving churn mitigation to achieve high client health scores.

Pay and Benefits

Salary: USD 71,300 - 118,300

Perks:Health InsuranceDentalVisionRetirement SavingsPaid Leave

Key Requirements

•3-5 years of experience in a customer-facing role, including commercial experience managing renewals and upsells.
•Proven proficiency engaging directly with customers and working independently.
•Experience delivering value-added communications, such as executive business reviews and user check-in calls.
•Demonstrated success identifying and forecasting risk and growth opportunities within a book of business.
•Track record exceeding KPIs such as renewal %, upsell %, monthly active usage, and NPS.

Experience:3-5 years

Skills:Customer-facing communicationIndependent workProblem-solvingAdaptabilityResults orientation

Company Brief

Datasite

Provides board reporting and meeting-management SaaS that streamlines preparation, collaboration and follow-up for executive and board meetings, delivering secure workflows and AI-powered insights to improve decision-making for large organisations.

Industry: Enterprise Software

Company Size: Medium (51 to 250 employees)

Growth: Established Company

Funding: Series B

Headquarters: Zurich, Switzerland

Founded: 2011

Glassdoor: 4.4

Website LinkedIn Glassdoor

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Datasite

2 weeks ago

Relationship Manager - Grata

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Location: New York

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Develop commercial and engagement strategies across each client’s annual lifecycle to grow your book, using NRR as the north star metric.
•Onboard accounts to ensure strong adoption and ongoing engagement over the customer lifecycle.
•Serve as the primary contact to resolve questions via email/phone, run periodic customer success reviews, and coordinate issue resolution with Product and Engineering.
•Grow revenue through retention, renewals, upgrades, increased product adoption, cross-sales of new product modules, and increased user counts.
•Maintain relationships across customer personas and proactively identify account risks, driving churn mitigation to achieve high client health scores.

Pay and Benefits

Salary: USD 71,300 - 118,300

Perks:Health InsuranceDentalVisionRetirement SavingsPaid Leave

Key Requirements

•3-5 years of experience in a customer-facing role, including commercial experience managing renewals and upsells.
•Proven proficiency engaging directly with customers and working independently.
•Experience delivering value-added communications, such as executive business reviews and user check-in calls.
•Demonstrated success identifying and forecasting risk and growth opportunities within a book of business.
•Track record exceeding KPIs such as renewal %, upsell %, monthly active usage, and NPS.

Experience:3-5 years

Skills:Customer-facing communicationIndependent workProblem-solvingAdaptabilityResults orientation

Company Brief

Datasite

Industry: Enterprise Software

Company Size: Medium (51 to 250 employees)

Growth: Established Company

Funding: Series B

Headquarters: Zurich, Switzerland

Founded: 2011

Glassdoor: 4.4

Website LinkedIn Glassdoor