AMD

1 week ago

CQE – Customer Quality Engineer

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Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Serve as the primary Customer Quality Engineer for strategic accounts, owning customer quality scorecards, quality metrics, DPPM performance, and customer satisfaction initiatives. Lead technical escalations with root-cause analysis, corrective actions, and preventive solutions across the product lifecycle. Partner with Engineering, Manufacturing, Product Engineering, Reliability, and Operations to support NPI and improve product reliability and operational performance. Represent the voice of the customer through audits, reviews, and quality presentations.

Location: San Jose

Workplace: Onsite

Employment Type: Full time

Job Function: QA, Test & Release Engineering

Seniority: Mid level

Key Responsibilities

•Serve as the primary Customer Quality Engineer for strategic customer accounts.
•Own customer quality scorecards, quality metrics, DPPM performance, and customer satisfaction initiatives.
•Lead customer quality escalations, driving root cause analysis, corrective actions, and long-term preventive solutions.
•Partner cross-functionally with Engineering, Manufacturing, Product Engineering, Reliability, and Operations to resolve complex technical issues.
•Support NPI and represent the voice of the customer through audits, technical reviews, executive business reviews, and quality presentations.

Key Requirements

•Bachelor's degree in Electrical Engineering, Computer Engineering, Mechanical Engineering, or a related technical discipline.
•Experience in customer quality engineering, product quality, reliability engineering, product engineering, failure analysis, customer engineering, or technical support.
•Experience within semiconductor/electronics/server/networking/embedded/AI/data center industries.
•Strong working knowledge of structured quality methodologies including 8D, Root Cause Analysis (RCA), FMEA, and Six Sigma.
•Excellent written, verbal, presentation, and customer-facing communication skills.

Experience:SemiconductorElectronicsServerNetworkingEmbeddedAIData centerHyperscale cloudOEMODM

Education:Bachelor's in Electrical Engineering, Computer Engineering, Mechanical Engineering, or related technical discipline

Skills:CommunicationRelationship managementAnalytical thinkingProblem-solvingOrganized

Languages:En-us

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

AMD

Designs and produces semiconductor products including CPUs, GPUs, and adaptive SoCs for consumer, enterprise, and embedded markets, competing across PCs, data centers, and gaming industries.

Industry: Electronics Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Santa Clara, United States

Founded: 1969

Glassdoor: 3.9

Website LinkedIn

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AMD