Operations Supervisor- Punch Line Houston

Live Nation Entertainment
Houston
Workplace: OnsitePart timeFunction: Hospitality & Food ServiceEducation: bachelorsSkills: ["Communication","Prioritization","Problem-solving","Guest relations"]

Supervise day-of-show operations at a high-volume music venue, working closely with the Ops Manager and Security Supervisor. Handle elevated staff and guest concerns across security, customer service, VIP experiences, amenities, and seat upgrades. Lead pre-shift meetings, circulate to maintain atmosphere and line of sight, and ensure responsible alcohol service. Complete incident reports, manage lost and found handoffs, and assist with ejection logs for special events.

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Live Nation Entertainment
Live Nation Entertainment
1 year ago

Operations Supervisor- Punch Line Houston

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Supervise day-of-show operations at a high-volume music venue, working closely with the Ops Manager and Security Supervisor. Handle elevated staff and guest concerns across security, customer service, VIP experiences, amenities, and seat upgrades. Lead pre-shift meetings, circulate to maintain atmosphere and line of sight, and ensure responsible alcohol service. Complete incident reports, manage lost and found handoffs, and assist with ejection logs for special events.
Location: Houston
Workplace: Onsite
Employment Type: Part time
Job Function: Hospitality & Food Service
Seniority: Manager level

Key Responsibilities

  • •Work directly with the Ops Manager and Security Supervisor to perform day-of-show duties and lead pre-shift meetings.
  • •Respond to elevated staff/guest inquiries and concerns across security, customer service, amenities, VIP program, and seat upgrades.
  • •Work through and resolve guest concerns by coordinating with Security and Guest Services teams and escalating to management when needed.
  • •Perform opening/running/closing duties per Live Nation policy and maintain line of sight/atmosphere control by circulating and reporting issues.
  • •Complete incident reports, collect witness statements, assist with ejection logs, and turn in lost and found items to Box Office.

Key Requirements

  • •Responsible Alcohol Awareness Training Certification (or equivalent) and Special requirements including a Philadelphia Guard Card (or equivalent).
  • •Working knowledge of high-volume nightclub operations, responsible alcohol service, and guest relations.
  • •Skills in guest relations/staff relations, including assessing and anticipating special needs of guests.
  • •Strong prioritization and effective communication skills for handling multiple tasks/issues with an upbeat attitude.
  • •High School Diploma required.
Experience:Live entertainment
Education:Bachelor's
Skills:CommunicationPrioritizationProblem-solvingGuest relations
Certifications:Responsible Alcohol Awareness TrainingPhiladelphia Guard Card

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Live Nation Entertainment
Operates a global live entertainment platform that promotes concerts, manages ticketing, and runs venues and festivals. Connects artists, fans, and brands through large-scale events, sponsorships, and digital ticketing services.
Industry: Events & Live Entertainment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Beverly Hills, United States
Founded: 2010
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