Technical Support - French Speaker

Dell
Casablanca
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 1+ yearsSkills: ["Communication","Organizational skills","Interpersonal skills","Telephone customer handling","Problem-solving","Troubleshooting"]

Provide first-level technical support to customers across desktops, laptops, and peripherals, including installation, configuration, customization, and troubleshooting of Dell products. Analyze issues, identify causes, recommend solutions, and maintain accurate logs and tracking of incidents. Work within the Technical Support team in Casablanca (EMEA), supporting customers through problem resolution while communicating clearly and keeping clients updated throughout each incident.

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Dell
Dell
5 days ago

Technical Support - French Speaker

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live
Reposted: similar role first listed 1 week ago

Job Summary

Provide first-level technical support to customers across desktops, laptops, and peripherals, including installation, configuration, customization, and troubleshooting of Dell products. Analyze issues, identify causes, recommend solutions, and maintain accurate logs and tracking of incidents. Work within the Technical Support team in Casablanca (EMEA), supporting customers through problem resolution while communicating clearly and keeping clients updated throughout each incident.
Location: Casablanca
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provide first-level support for desktops, laptops, and peripherals (including tablets, printers, projectors).
  • •Use troubleshooting techniques and tools to identify technical defects and issues.
  • •Assign incidents according to documented guidelines and procedures.
  • •Support customers through to problem resolution, keeping them informed throughout the incident lifecycle.
  • •Clearly log and track solution details while maintaining and updating customer databases.

Key Requirements

  • •Fluent communication skills in French.
  • •At least 1-year related experience in Technical Support.
  • •Ability to analyze and solve technical problems using troubleshooting techniques.
  • •Good organizational and interpersonal skills.
  • •Excellent telephone and customer handling skills.
Experience:1+ years
Skills:CommunicationOrganizational skillsInterpersonal skillsTelephone customer handlingProblem-solvingTroubleshooting
Languages:French

Company Brief

Dell
Designs, manufactures and sells computers, servers, storage, networking equipment, and related IT solutions and services for consumers, small businesses, and enterprises worldwide.
Industry: Electronics Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Round Rock, United States
Founded: 1984
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