Manager - Business Operations

Multiplier
Bengaluru
Workplace: HybridFull timeFunction: Business OperationsExperience: 6+ yearsSkills: ["Stakeholder management","Cross-functional alignment","Analytical thinking","Execution mindset","Governance"]

Own the internal operating engine by designing Salesforce Service Cloud “future state” architecture for global, multi-entity workflows. Translate business requirements into technical specifications, custom objects, and complex Flow logic, bridging API integrations and ROI conversations. Build Salesforce automation, SLA/KPI tracking infrastructure, and lead cross-functional governance and change management across BizOps, Product, Finance, and GTM. Use deep audits and process mapping plus SQL/Reports to identify bottlenecks and drive automation wins.

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FursaFursa
Multiplier
Multiplier
1 month ago

Manager - Business Operations

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Own the internal operating engine by designing Salesforce Service Cloud “future state” architecture for global, multi-entity workflows. Translate business requirements into technical specifications, custom objects, and complex Flow logic, bridging API integrations and ROI conversations. Build Salesforce automation, SLA/KPI tracking infrastructure, and lead cross-functional governance and change management across BizOps, Product, Finance, and GTM. Use deep audits and process mapping plus SQL/Reports to identify bottlenecks and drive automation wins.
Location: Bengaluru
Workplace: Hybrid
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Design “future state” Salesforce Service Cloud architecture for global operations and complex multi-entity workflows.
  • •Translate business requirements into technical specifications, including custom objects and complex Flow logic with integration points for fintech stacks.
  • •Build and maintain Salesforce Flows and automation to reduce manual touchpoints across the customer lifecycle.
  • •Create KPI and SLA tracking architecture to enforce accountability automatically.
  • •Lead rollout governance and change management, acting as a liaison between BizOps, Product, Finance, and GTM Systems to ensure process changes don’t break the customer experience.

Key Requirements

  • •6+ years of professional experience with 2-3 years in a Lead/Manager role within FinTech or B2B SaaS.
  • •Deep, hands-on expertise in Salesforce Service Cloud, including Flow Builder, Case Management, and data modeling.
  • •Strong understanding of the Order-to-Cash cycle or global mobility/payroll logic and how data flow affects the balance sheet.
  • •Proven ability to manage senior stakeholders and push back when business processes don’t scale technically.
  • •Proficiency in process mapping (LucidChart/Miro) and querying data using SQL or Salesforce Reports to identify operational bottlenecks.
Experience:6+ yearsFintechB2B SaaS
Skills:Stakeholder managementCross-functional alignmentAnalytical thinkingExecution mindsetGovernance
Certifications:Salesforce Architect certification
Tech Stack:SalesforceSalesforce Service CloudFlow BuilderCase ManagementData ModelingSalesforce FlowsCustom objectsAPI integrationsSQLSalesforce ReportsLucidChartMiro

Company Brief

Multiplier
Provides a Global Human Platform (EOR, global payroll, contractor management and HRIS) that enables companies to hire, onboard, manage and pay teams in 150+ countries while ensuring local compliance and payroll processing.
Industry: HR Tech
Company Size: Large (251 to 1,000 employees)
Revenue: USD 5M to 10M
Growth: Growth Stage Startup
Valuation: USD 250M to 500M
Funding: Series B
Headquarters: New York, United States
Founded: 2020
Glassdoor
Glassdoor: 4.3
WebsiteLinkedInGlassdoor