Junior IT Administrator

inDrive
Mexico City
Workplace: HybridFull timeFunction: Administration & Executive AssistanceExperience: 1-2 yearsSkills: ["Service-oriented","Proactive","Communication","Teamwork","Documentation"]

Serve as the first point of contact (Tier 1) for local IT operations in Mexico City, resolving daily helpdesk tickets and handling access/email and basic software configuration issues. Manage onboarding and offboarding by configuring and deploying hardware for new hires and securing equipment for departing employees. Maintain local IT inventory, support meeting rooms, and escalate complex problems to Senior IT Administrators on the team.

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FursaFursa
inDrive
inDrive
15 hours ago

Junior IT Administrator

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Serve as the first point of contact (Tier 1) for local IT operations in Mexico City, resolving daily helpdesk tickets and handling access/email and basic software configuration issues. Manage onboarding and offboarding by configuring and deploying hardware for new hires and securing equipment for departing employees. Maintain local IT inventory, support meeting rooms, and escalate complex problems to Senior IT Administrators on the team.
Location: Mexico City
Workplace: Hybrid
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Entry level

Key Responsibilities

  • •Manage Tier 1 helpdesk tickets for local users, including software configuration, access issues, and email troubleshooting.
  • •Handle onboarding and offboarding by configuring and deploying computer equipment and recovering/formatting hardware for departing employees.
  • •Maintain local IT inventory in Mexico (laptops, monitors, peripherals) and support meeting rooms.
  • •Diagnose and filter complex issues for structured escalation to Senior IT Administrators (Tier 2/LATAM).
  • •Document processes in tickets and provide clear status updates without unnecessary over-reporting.

Pay and Benefits

Perks:Learning BudgetRemote Work

Key Requirements

  • •1 to 2 years of experience in technical support, helpdesk, or similar IT roles.
  • •Practical experience administering corporate platforms such as Google Workspace, Microsoft 365, and Active Directory/Entra ID.
  • •Familiarity with ticketing systems like Jira Service Management, Zendesk, or ServiceNow.
  • •Basic experience maintaining and configuring hardware on Windows and macOS.
  • •Intermediate-advanced conversational English and a service-oriented, proactive attitude.
Experience:1-2 yearsTechnical supportHelpdesk
Skills:Service-orientedProactiveCommunicationTeamworkDocumentation
Languages:English
Tech Stack:Google WorkspaceMicrosoft 365Active DirectoryEntra IDJira Service ManagementZendeskServiceNowWindowsMacOS

Company Brief

inDrive
A ride-hailing and mobility platform that lets passengers and drivers negotiate fares directly in real time. It also offers intercity travel, courier, and delivery services in multiple countries.
Industry: Mobility Platforms
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Mountain View, United States
Founded: 2013
WebsiteLinkedIn