Account Manager, FMCG, Personal Care & Beauty (Philippines E-Commerce)

ByteDance
Philippines
Full timeFunction: Customer Success & Account ManagementEducation: bachelorsSkills: ["Relationship building","Negotiation","Customer focus","Results-driven"]

Help FMCG, personal care, and beauty brands grow on the marketplace by acquiring and incubating key merchants, building long-term relationships, and negotiating campaign and seasonal deals. You’ll discover collaboration opportunities via business plans (JBPs), manage service quality metrics, and support merchant success through scalable incubation and management programs, delivering a strong customer experience and conversion outcomes.

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ByteDance
ByteDance
2 hours ago

Account Manager, FMCG, Personal Care & Beauty (Philippines E-Commerce)

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Last checked: 2 hours agoStatus: Live

Job Summary

Help FMCG, personal care, and beauty brands grow on the marketplace by acquiring and incubating key merchants, building long-term relationships, and negotiating campaign and seasonal deals. You’ll discover collaboration opportunities via business plans (JBPs), manage service quality metrics, and support merchant success through scalable incubation and management programs, delivering a strong customer experience and conversion outcomes.
Location: Philippines
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Acquire and incubate brands, principals, and big merchants contributing to large GMV
  • •Build and maintain merchant relationships; negotiate and secure best campaign or seasonal deals
  • •Discover collaboration opportunities and develop JBPs for merchants’ short- and long-term growth
  • •Maintain seller service quality (low cancellation/return rate, shipping performance) to improve conversion and customer satisfaction
  • •Manage merchants using scalable incubation and management programs and tools

Key Requirements

  • •Bachelor’s degree or equivalent practical experience
  • •3+ years of experience in the e-commerce industry
  • •Familiarity with FMCG brands
  • •Direct experience/working relationship with sellers from relevant industries
  • •Experience selling through user-generated content and/or live-streaming
Experience:E-commerceFMCGUser-generated contentLive-streaming
Education:Bachelor's
Skills:Relationship buildingNegotiationCustomer focusResults-driven

Company Brief

ByteDance
Develops consumer internet and content platforms, including TikTok and other apps for short-form video, news, and entertainment. It also builds advertising, commerce, and creator tools that connect audiences, brands, and publishers across global markets.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: Beijing, China
Founded: 2012
WebsiteLinkedIn