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3 days ago

Field Technical Support

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Deliver tailored post-sales software services to local accounts, responding to customer queries and using proactive monitoring to prevent issues. Maintain high customer satisfaction by resolving requirements promptly, troubleshooting IT infrastructure problems, and adhering to relevant standards. Support operational plans and perform assigned tasks under supervision to ensure reliable service delivery.

Location: Mumbai

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Deliver tailored post-sales software services to local accounts.
•Respond to queries and resolve customer issues to maintain high satisfaction.
•Use proactive monitoring to prevent issues and support reliability.
•Troubleshoot IT infrastructure problems and adhere to relevant standards.
•Support operational plans and complete assigned tasks under supervision.

Key Requirements

•Deliver tailored post-sales software services to local accounts.
•Respond to a range of customer queries and resolve issues promptly.
•Utilize proactive monitoring to prevent potential issues.
•Troubleshoot IT infrastructure problems and support service delivery.
•Adhere to standards and perform assigned tasks under supervision.

Company Brief

Designs and manufactures personal computers, printers, and related supplies, as well as provides software, services, and solutions for consumers and enterprises worldwide.

Industry: Hardware Devices

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Palo Alto, United States

Founded: 1939

Glassdoor: 3.8

Website LinkedIn