Technical Account Manager (EU)

Astra FI
United States, United Kingdom
Workplace: RemoteFull timeUSD 60,000 - 80,000 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 1-3 yearsEducation: bachelorsSkills: ["Communication","Problem-solving","Collaboration","Documentation"]

Technical Account Manager serves as the first line of technical troubleshooting for customers, handling inquiries, diagnosing integration issues, aiding in client configurations, and creating clear guidance. You’ll collaborate with Integrations and Engineering, write documentation, and translate complex technical details into actionable customer communications while supporting onboarding and ongoing platform reliability on a remote-first fintech.

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FursaFursa
Astra FI
Astra FI
7 months ago

Technical Account Manager (EU)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Technical Account Manager serves as the first line of technical troubleshooting for customers, handling inquiries, diagnosing integration issues, aiding in client configurations, and creating clear guidance. You’ll collaborate with Integrations and Engineering, write documentation, and translate complex technical details into actionable customer communications while supporting onboarding and ongoing platform reliability on a remote-first fintech.
Location: United States, United Kingdom
Workplace: Remote
Employment Type: Full time · Permanent
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Serve as front-line technical contact by answering customer support inquiries, troubleshooting integration issues, and payment ops.
  • •Partner closely with the Integrations team to support onboarding of new customers, helping them configure and validate integrations.
  • •Contribute to Astra’s knowledge base by writing and improving technical documentation, FAQs, and guides to streamline customer self-service.
  • •Collaborate with the Integrations and Engineering teams on new product solutions, providing feedback from customer interactions and assisting with testing and validation.
  • •Investigate issues and other technical environments, identifying root causes and escalating complex problems when necessary.

Pay and Benefits

Salary: USD 60,000 - 80,000 annually
Equity and Bonus:Equity
Perks:Remote WorkEquity

Key Requirements

  • •1–3 years of experience in a technical support, integration, or solutions engineering role (startup or fintech experience a plus).
  • •Familiarity with cloud platforms (preferably Google Cloud Platform) and comfort navigating logs, APIs, and technical tools.
  • •Strong troubleshooting skills and the ability to investigate and resolve integration or data flow issues.
  • •Excellent written and verbal communication skills — able to translate complex technical concepts into clear, customer-friendly explanations.
  • •Experience with support systems like Zendesk (or similar ticketing platforms).
Experience:1-3 yearsFintechPaymentsAPIs
Education:Bachelor's in Computer Science
Skills:CommunicationProblem-solvingCollaborationDocumentation
Tech Stack:Google Cloud PlatformGCPZendeskJiraSQLPythonGoBash

Company Brief

Astra FI
Provides an API-first instant payments platform that enables developers and businesses to embed fast, secure bank-to-card and bank-to-bank transfers, payouts, and account funding into their products.
Industry: Fintech Infrastructure
Company Size: Small (11 to 50 employees)
Growth: Growth Stage Startup
Funding: Series A
Headquarters: Menlo Park, United States
Founded: 2016
WebsiteLinkedIn