Smartly

5 days ago

Senior Technical Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 18 hours agoStatus: Live

Job Summary

Be the first line of defense for complex Smartly customer issues within the Support Operations team. Triage and resolve advanced technical problems across performance, integrations, and product defects, while maintaining expertise in Marketing APIs from major ad platforms. Bridge customers, Product, and Engineering through clear troubleshooting and documentation, participate in Alpha/Beta validation, and help reduce recurring support volume through long-term fixes and improved customer education.

Location: Manila

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Mid level

Key Responsibilities

•Deliver high-quality, impactful customer support to build Smartly’s best-in-class service reputation.
•Serve as the primary point of contact and trusted technical advisor for complex Smartly platform inquiries.
•Lead resolution of advanced technical issues across performance concerns, integrations, and product defects.
•Reproduce, analyze, prioritize, and document complex troubleshooting to drive issues to sustainable resolution.
•Develop Marketing API expertise, participate in Alpha/Beta programs, and ensure actionable feedback reaches Product and Engineering teams.

Key Requirements

•4+ years of technical support experience (or equivalent), ideally in ad tech or online marketing ecosystems.
•Advanced troubleshooting and analytical skills to identify root causes and clearly communicate findings.
•Hands-on API knowledge, including HTTP and REST, with debugging experience for integrations.
•Practical experience using JSON, SQL, logs analysis, and system debugging.
•Strong understanding of web technologies and architectures (e.g., databases, MVC, distributed systems) with excellent communication skills.

Experience:4+ yearsSaaSAd techOnline marketing

Skills:OwnershipAccountabilityIndependent problem-solvingCommunicationMentoring

Languages:English

Tech Stack:Marketing APIsMetaSnapchatGoogleTikTokPinterestHTTPRESTJSONSQLLogs analysisMVCDistributed systems

Company Brief

Smartly

Provides a cloud-based advertising automation platform that helps brands and agencies create, manage, and optimize scalable social and digital ad campaigns across channels with creative and measurement tools.

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Helsinki, Finland

Founded: 2013

Website LinkedIn

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Smartly

5 days ago

Senior Technical Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 18 hours agoStatus: Live

Job Summary

Location: Manila

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Mid level

Key Responsibilities

•Deliver high-quality, impactful customer support to build Smartly’s best-in-class service reputation.
•Serve as the primary point of contact and trusted technical advisor for complex Smartly platform inquiries.
•Lead resolution of advanced technical issues across performance concerns, integrations, and product defects.
•Reproduce, analyze, prioritize, and document complex troubleshooting to drive issues to sustainable resolution.
•Develop Marketing API expertise, participate in Alpha/Beta programs, and ensure actionable feedback reaches Product and Engineering teams.

Key Requirements

•4+ years of technical support experience (or equivalent), ideally in ad tech or online marketing ecosystems.
•Advanced troubleshooting and analytical skills to identify root causes and clearly communicate findings.
•Hands-on API knowledge, including HTTP and REST, with debugging experience for integrations.
•Practical experience using JSON, SQL, logs analysis, and system debugging.
•Strong understanding of web technologies and architectures (e.g., databases, MVC, distributed systems) with excellent communication skills.

Experience:4+ yearsSaaSAd techOnline marketing

Skills:OwnershipAccountabilityIndependent problem-solvingCommunicationMentoring

Languages:English

Tech Stack:Marketing APIsMetaSnapchatGoogleTikTokPinterestHTTPRESTJSONSQLLogs analysisMVCDistributed systems

Company Brief

Smartly

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Helsinki, Finland

Founded: 2013

Website LinkedIn