Customer Success Associate (Commercial Accounts)

DataDog
Bengaluru
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 2+ yearsSkills: ["Customer-focused","Communication","Negotiation","Attention to detail","Relationship building"]

Own long-term relationships with a high volume of commercial accounts by driving product adoption, retention, and growth. Follow a structured methodology to understand customer needs, communicate Datadog value, and act as an internal advocate. Handle escalations, billing and enablement requests, monitor usage trends to identify renewal risks, and collaborate cross-functionally across support, product, finance, and legal while improving customer experience.

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FursaFursa
DataDog
DataDog
1 day ago

Customer Success Associate (Commercial Accounts)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 59 minutes agoStatus: Live
Reposted: similar role first listed 8 months ago

Job Summary

Own long-term relationships with a high volume of commercial accounts by driving product adoption, retention, and growth. Follow a structured methodology to understand customer needs, communicate Datadog value, and act as an internal advocate. Handle escalations, billing and enablement requests, monitor usage trends to identify renewal risks, and collaborate cross-functionally across support, product, finance, and legal while improving customer experience.
Location: Bengaluru
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Identify target opportunities and manage the full sales cycle to build strategic relationships focused on retention.
  • •Handle requests from your book of business, including technical support escalations, billing questions, and documentation/enablement requests.
  • •Pivot account management strategy based on customer requirements and needs.
  • •Advise customers to ensure effective leveraging of the solution and monitor usage trends to uncover renewal risks.
  • •Collaborate cross-functionally with support, product, finance, and legal to deliver a positive customer experience.

Pay and Benefits

Perks:RsusEsppLearning Budget

Key Requirements

  • •2+ years of experience in a customer account-facing role with a desire to grow in Customer Success.
  • •Experience negotiating contract terms and overcoming pricing objections for upsell/cross-sell activities.
  • •Strong written and verbal communication with excellent attention to detail.
  • •Strong customer focus and motivation to provide maximum value and build long-term relationships.
  • •Independent work ethic and willingness to apply a defined methodology to understand customer needs and convey product value.
Experience:2+ years
Skills:Customer-focusedCommunicationNegotiationAttention to detailRelationship building
Languages:English

Company Brief

DataDog
Provides a cloud-native monitoring and observability platform that unifies metrics, traces, logs, and security signals to help engineering, operations, and security teams monitor and troubleshoot modern applications and infrastructure.
Industry: Developer Tools
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2010
Glassdoor
Glassdoor: 4.1
WebsiteLinkedIn