Airwallex

2 days ago

Account Manager, SME & Growth

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Own revenue expansion for a portfolio of 200–300 existing SME customers in Singapore. Identify upsell, cross-sell, and expansion opportunities by analyzing real-time client and transaction signals, then drive adoption to maximize lifetime value. Partner with Sales, Product, Marketing, Operations, and Strategy to convert insights into commercial outcomes, prevent churn, and deliver best-in-class customer experience. Manage a data-driven pipeline in Salesforce and forecast growth performance.

Location: Singapore

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Unlock revenue opportunities across a portfolio of 200–300 existing SME customers by executing upsell, cross-sell, and expansion across the product suite.
•Build deep, multi-stakeholder relationships (including C-level where relevant) to understand customer business models, pain points, and growth plans.
•Monitor real-time client and transaction data to identify usage patterns, risk signals, and high-revenue potential accounts to drive qualified opportunities and closed revenue.
•Perform rapid outreach to key decision-makers via phone, WhatsApp, and email immediately after identifying signals to capture interest.
•Own a data-driven pipeline in Salesforce (or similar CRM) with forecasting, activity tracking, and conversion metrics while collaborating with internal teams to solve client problems and influence the product roadmap.

Key Requirements

•At least 3+ years of B2B experience managing and growing technology or fintech relationships with SME accounts, focused on revenue expansion and product adoption.
•Strong verbal and written communication in English and Chinese to run commercial conversations and negotiations.
•Experience with complex sales cycles and selling to senior stakeholders (including C-level), ideally in a multi-product environment.
•Track record of delivering against KPIs and revenue targets within an existing customer base.
•Ability to build trust with clients and internal teams and collaborate effectively across functions and levels.

Experience:3+ yearsB2BFintechTechnology

Skills:CommunicationRelationship buildingNegotiationAccountabilityAnalytical mindset

Languages:EnglishChinese

Tech Stack:SalesforceCRMWhatsApp

Company Brief

Airwallex

Airwallex is a global payments and financial platform that provides business accounts, cross-border payments, treasury, corporate cards, and embedded finance APIs to help companies manage global financial operations and scale internationally.

Industry: Fintech Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: Singapore, Singapore

Founded: 2015

Glassdoor: 3.7

Website LinkedIn Glassdoor

Loading job details...

Preparing the role view and application actions.

Airwallex

2 days ago

Account Manager, SME & Growth

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Singapore

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Unlock revenue opportunities across a portfolio of 200–300 existing SME customers by executing upsell, cross-sell, and expansion across the product suite.
•Build deep, multi-stakeholder relationships (including C-level where relevant) to understand customer business models, pain points, and growth plans.
•Monitor real-time client and transaction data to identify usage patterns, risk signals, and high-revenue potential accounts to drive qualified opportunities and closed revenue.
•Perform rapid outreach to key decision-makers via phone, WhatsApp, and email immediately after identifying signals to capture interest.
•Own a data-driven pipeline in Salesforce (or similar CRM) with forecasting, activity tracking, and conversion metrics while collaborating with internal teams to solve client problems and influence the product roadmap.

Key Requirements

•At least 3+ years of B2B experience managing and growing technology or fintech relationships with SME accounts, focused on revenue expansion and product adoption.
•Strong verbal and written communication in English and Chinese to run commercial conversations and negotiations.
•Experience with complex sales cycles and selling to senior stakeholders (including C-level), ideally in a multi-product environment.
•Track record of delivering against KPIs and revenue targets within an existing customer base.
•Ability to build trust with clients and internal teams and collaborate effectively across functions and levels.

Experience:3+ yearsB2BFintechTechnology

Skills:CommunicationRelationship buildingNegotiationAccountabilityAnalytical mindset

Languages:EnglishChinese

Tech Stack:SalesforceCRMWhatsApp

Company Brief

Airwallex

Industry: Fintech Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: Singapore, Singapore

Founded: 2015

Glassdoor: 3.7

Website LinkedIn Glassdoor