Thunes

2 weeks ago

Accounts and Operations Executive

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Own a portfolio of smaller business accounts at the intersection of client relations and operational execution. Serve as the first point of contact for product and services, ensuring smooth day-to-day transactions, strong customer experience, retention health, and data-quality CRM records. Troubleshoot operational bottlenecks by collaborating with internal teams (product, sales, compliance, solution delivery, and operations) and support rollout of new services and features, driving cross-sell and upsell opportunities.

Location: Singapore

Workplace: Onsite

Employment Type: Full time

Job Function: Business Operations

Key Responsibilities

•Ensure satisfaction and retention health across a portfolio of smaller accounts.
•Identify and follow up on cross-sell and upsell opportunities to grow revenue.
•Act as a day-to-day advocate for customers by gathering needs and feedback.
•Coordinate with internal teams (product, sales, compliance, solution delivery, operations) to resolve issues and improve customer experience.
•Maintain accurate, up-to-date records in CRM and other tools and support rollout of new services/features based on market specifics.

Key Requirements

•3-7 years’ experience in B2B Account Management, Customer Success, or related client-facing roles.
•Manage a portfolio of small to mid-sized accounts, ideally in technology, SaaS, fintech, or financial services.
•Payments experience is strongly preferred, with ability to learn quickly if not yet acquired.
•Comfort with digital tools (e.g., Sales Force, Tableau, Microsoft Office Suite/Excel, PowerPoint, Word) and explaining product features to customers.
•Strong customer success mindset with data-driven, process-oriented account management and solid communication/negotiation skills.

Experience:3-7 yearsB2BSaaSFintechFinancial servicesPayments

Skills:Customer focusProblem-solvingOrganizational skillsProactiveCommunicationNegotiationData-driven mindset

Languages:EnglishMandarin

Tech Stack:Sales ForceTableauMicrosoft Office SuiteExcelPowerPointWordCRM

Company Brief

Thunes

Provides a global cross-border payments network enabling businesses to send and receive payments across markets via a single integration, serving merchants, fintechs, remitters, and banks with real-time settlement and compliance tools.

Industry: Fintech Infrastructure

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn

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Thunes

2 weeks ago

Accounts and Operations Executive

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Singapore

Workplace: Onsite

Employment Type: Full time

Job Function: Business Operations

Key Responsibilities

•Ensure satisfaction and retention health across a portfolio of smaller accounts.
•Identify and follow up on cross-sell and upsell opportunities to grow revenue.
•Act as a day-to-day advocate for customers by gathering needs and feedback.
•Coordinate with internal teams (product, sales, compliance, solution delivery, operations) to resolve issues and improve customer experience.
•Maintain accurate, up-to-date records in CRM and other tools and support rollout of new services/features based on market specifics.

Key Requirements

•3-7 years’ experience in B2B Account Management, Customer Success, or related client-facing roles.
•Manage a portfolio of small to mid-sized accounts, ideally in technology, SaaS, fintech, or financial services.
•Payments experience is strongly preferred, with ability to learn quickly if not yet acquired.
•Comfort with digital tools (e.g., Sales Force, Tableau, Microsoft Office Suite/Excel, PowerPoint, Word) and explaining product features to customers.
•Strong customer success mindset with data-driven, process-oriented account management and solid communication/negotiation skills.

Experience:3-7 yearsB2BSaaSFintechFinancial servicesPayments

Skills:Customer focusProblem-solvingOrganizational skillsProactiveCommunicationNegotiationData-driven mindset

Languages:EnglishMandarin

Tech Stack:Sales ForceTableauMicrosoft Office SuiteExcelPowerPointWordCRM

Company Brief

Thunes

Industry: Fintech Infrastructure

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn