Executive - Customer Engagement

Dubai Holding
United Arab Emirates
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 3-5 yearsSkills: ["Communication","Interpersonal skills","Problem-solving","Empathy","Proactive issue resolution"]

Serve as the main point of contact for resident inquiries and escalations, building professional relationships and proactively supporting residents with community services, facilities, and policies. Handle complaints and service requests, coordinating internally to ensure timely resolution. Communicate clearly and empathetically, document interactions and preferences in the CRM system, and participate in community events to gather feedback and keep residents informed.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Dubai Holding
Dubai Holding
6 days ago

Executive - Customer Engagement

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Serve as the main point of contact for resident inquiries and escalations, building professional relationships and proactively supporting residents with community services, facilities, and policies. Handle complaints and service requests, coordinating internally to ensure timely resolution. Communicate clearly and empathetically, document interactions and preferences in the CRM system, and participate in community events to gather feedback and keep residents informed.
Location: United Arab Emirates
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Act as the main point of contact for resident inquiries, in-person visits, and escalations, addressing questions about community services, facilities, and policies.
  • •Maintain strong relationships with residents and anticipate needs to provide personalized support and assistance.
  • •Handle and resolve resident complaints and service requests in a timely and professional manner, coordinating with internal departments and escalating as needed.
  • •Communicate clearly and empathetically with residents, documenting and tracking interactions and feedback in the designated CRM system.
  • •Participate in community events and initiatives to build rapport, gather feedback, and keep residents informed about upcoming events and projects.

Key Requirements

  • •Minimum 3–5 years of experience in a customer service, client-facing, or community management role.
  • •Ability to work effectively independently and as part of a team.
  • •High proficiency with CRM software and other customer management tools.
  • •Strong communication and interpersonal skills with a friendly and patient demeanor.
  • •Strong problem-solving skills with a proactive approach to issue resolution.
Experience:3-5 yearsCustomer serviceClient-facingCommunity management
Skills:CommunicationInterpersonal skillsProblem-solvingEmpathyProactive issue resolution
Tech Stack:CRM

Company Brief

Dubai Holding
Dubai Holding is a diversified global investment holding company that invests across real estate, hospitality, media, ICT, retail, and other sectors to support Dubai’s economic growth and strategic development.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Government & Public Sector
Funding: Government Funded
Headquarters: Dubai, United Arab Emirates
Founded: 2004
Glassdoor
Glassdoor: 3.6
WebsiteLinkedInGlassdoor