Customer Success Manager - Commercial

Gorgias
Belgrade
Workplace: OnsiteFull timeEUR 33,489 - 36,636 annuallyFunction: Customer Success & Account ManagementExperience: 2+ yearsSkills: ["Communication","Problem-solving","Organization","Detail-oriented","Curiosity"]

Strategic customer success manager for a portfolio of high-volume ecommerce clients, driving product adoption, automation, and AI-powered workflows. You will optimize customer journeys, monitor health signals, and collaborate with Sales, Product, and Support to prevent churn and maximize platform value in a fast-growing SaaS ecommerce environment.

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Gorgias
Gorgias
4 months ago

Customer Success Manager - Commercial

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Last checked: 8 hours agoStatus: Live

Job Summary

Strategic customer success manager for a portfolio of high-volume ecommerce clients, driving product adoption, automation, and AI-powered workflows. You will optimize customer journeys, monitor health signals, and collaborate with Sales, Product, and Support to prevent churn and maximize platform value in a fast-growing SaaS ecommerce environment.
Location: Belgrade
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Manage a large portfolio of commercial ecommerce customers and maintain proactive/reactive engagement to drive value.
  • •Lead customer check-ins and structured conversations to support high-value accounts and optimize product usage.
  • •Drive adoption of Gorgias features including automation, AI, and integrations to improve efficiency across workflows.
  • •Monitor account health signals (usage, engagement, sentiment) and identify risk signals to prevent churn.
  • •Collaborate with Sales, Product, and Support to resolve issues and share recurring customer insights to improve outcomes.

Pay and Benefits

Salary: EUR 33,489 - 36,636 annually
Equity and Bonus:Equity
Perks:Equity

Key Requirements

  • •2+ years in Customer Success, Support, Account Management, or a customer-facing SaaS role
  • •Comfortable managing a high-volume portfolio of accounts
  • •Strong communicator who can guide customers through practical, solution-oriented conversations
  • •Hands-on and capable of solving real customer problems
  • •Curious and detail-oriented with ability to understand how systems and workflows actually work
Experience:2+ yearsEcommerceSaaSAI
Skills:CommunicationProblem-solvingOrganizationDetail-orientedCuriosity
Tech Stack:AIAutomationIntegrations

Company Brief

Gorgias
Gorgias provides a conversational AI-powered customer support platform for ecommerce brands, centralizing email, chat, SMS and social support with automation to resolve tickets and drive revenue through support.
Industry: Enterprise Software
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: USD 500M to 1B
Funding: Series C
Headquarters: San Francisco, United States
Founded: 2015
Glassdoor
Glassdoor: 3.2
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