Pathward

1 month ago

Fraud Risk Management and Operations Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Lead and optimize the fraud risk management and operations program, overseeing Level 1 fraud alert monitoring and Level 2 case investigations across products and channels. Drive detection strategies, regulatory alignment (BSA/AML), cross-functional collaboration, and continuous improvements in alert-to-case workflows to enhance investigative quality and operational efficiency.

Location: Sioux Falls, Louisville

Workplace: Hybrid

Employment Type: Full time

Job Function: Business Operations

Seniority: Manager level

Key Responsibilities

•Support the development, implementation, and maintenance of comprehensive fraud detection, alert management, and investigation procedures and controls.
•Manage and oversee team responsible for Level 1: Fraud alert review, triage, and disposition; Level 2: Fraud case investigation, escalation, and resolution.
•Establish and monitor quality standards, productivity expectations, and SLAs for alert handling and case investigations.
•Assist in overseeing components of the BSA/AML program, including suspicious activity identification and escalation when fraud activity meets SAR reporting thresholds.
•Partner with cross-functional teams (Risk, Compliance, Product, Operations) to enhance fraud detection strategies, rules, and controls.

Pay and Benefits

Salary: USD 72,000 - 120,000

Perks:Health Insurance401kLife InsuranceDisability BenefitsPaid Leave

Key Requirements

•Bachelor's degree or equivalent education and work experience.
•CAMS, CFE, or other fraud/financial crimes certification preferred.
•Typically 5+ years with bachelor’s or equivalent.
•Experience in fraud operations, including alert review, case investigation, and fraud typology analysis.
•Directs daily work of individual contributors with emphasis on alert disposition accuracy, investigative completeness, and documentation standards.

Experience:5+ yearsFraudRiskFinancial services

Education:Bachelor's

Skills:LeadershipCommunicationProblem-solvingTeam managementAnalytical thinking

Certifications:CAMSCFE

Company Brief

Pathward

Provides banking-as-a-service APIs, card issuing, deposit and payment solutions for fintechs, businesses, and partners. Offers integrated banking products including debit cards, program management, and compliance services to enable financial product delivery.

Industry: Fintech Infrastructure

Growth: Established Company

Website LinkedIn

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Pathward

1 month ago

Fraud Risk Management and Operations Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Location: Sioux Falls, Louisville

Workplace: Hybrid

Employment Type: Full time

Job Function: Business Operations

Seniority: Manager level

Key Responsibilities

•Support the development, implementation, and maintenance of comprehensive fraud detection, alert management, and investigation procedures and controls.
•Manage and oversee team responsible for Level 1: Fraud alert review, triage, and disposition; Level 2: Fraud case investigation, escalation, and resolution.
•Establish and monitor quality standards, productivity expectations, and SLAs for alert handling and case investigations.
•Assist in overseeing components of the BSA/AML program, including suspicious activity identification and escalation when fraud activity meets SAR reporting thresholds.
•Partner with cross-functional teams (Risk, Compliance, Product, Operations) to enhance fraud detection strategies, rules, and controls.

Pay and Benefits

Salary: USD 72,000 - 120,000

Perks:Health Insurance401kLife InsuranceDisability BenefitsPaid Leave

Key Requirements

•Bachelor's degree or equivalent education and work experience.
•CAMS, CFE, or other fraud/financial crimes certification preferred.
•Typically 5+ years with bachelor’s or equivalent.
•Experience in fraud operations, including alert review, case investigation, and fraud typology analysis.
•Directs daily work of individual contributors with emphasis on alert disposition accuracy, investigative completeness, and documentation standards.

Experience:5+ yearsFraudRiskFinancial services

Education:Bachelor's

Skills:LeadershipCommunicationProblem-solvingTeam managementAnalytical thinking

Certifications:CAMSCFE

Company Brief

Pathward

Industry: Fintech Infrastructure

Growth: Established Company

Website LinkedIn