Chainguard

4 weeks ago

Senior Customer Success Manager - EMEA

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Senior, enterprise-facing Customer Success Manager responsible for post-sales engagements across onboarding, implementation, and adoption in the EMEA region. Partners with Solutions Architects, Technical Support, Product Management, Engineering and Sales to ensure successful onboarding, customer outcomes, adoption, and time-to-value. Owns customer relationships from technicians to CISOs, driving renewals and expansion while minimizing churn.

Location: United Kingdom

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Lead customer engagements across onboarding, implementation, and adoption, coordinating with Solutions Architects, Technical Support, Product Management, Engineering and Sales to ensure successful onboarding and time-to-value.
•Act as the voice of the customer, advocating for needs and requirements across internal teams to align on goals and challenges.
•Collaborate with Technical Support and Customer Engineering to ensure timely resolution of customer issues.
•Develop hands-on technical knowledge of Chainguard and stay up-to-date with industry trends to optimize customer use of Chainguard.
•Partner with customers and Edu team to educate on product features, security principles, and best practices.

Pay and Benefits

Equity and Bonus:Equity

Perks:Remote WorkEquityHealth InsuranceTime OffParental Leave

Key Requirements

•5+ years experience in enterprise, customer facing roles collaborating with both technical and business teams - Customer Success, Professional Services, Technical Account Management or a combination of those plus Sales, Solutions Engineering, or Technical Support.
•Relevant domain knowledge of one or more of the following: Supply Chain Security, DevSecOps, AppSec, security infrastructure, containers, regulatory compliance requirements, vulnerability management, software development lifecycle.
•This is a strategic and proactive role, our expectation is that this person will take full ownership of their customer portfolio and act with a high level of autonomy, including executive escalations and de-risking.
•An entrepreneurial mindset - you will often build entirely new processes or practices to ensure we best serve customers.
•Demonstrates a strong commitment to continuous personal and professional development, actively seeking opportunities to enhance skills, expand knowledge, and advance within their career and field.

Experience:CybersecurityDevSecOpsCloudSupply chain security

Skills:CommunicationEmotional intelligencePrioritizationRelationship-buildingProblem-solving

Languages:English

Tech Stack:AWSGCPAzureContainersLinuxSecurityVulnerability managementSoftware development lifecycle

Company Brief

Chainguard

Builds software supply chain security solutions for containerized and Kubernetes-native environments, offering tools for secure builds, attestations, vulnerability scanning, and policy enforcement to help organizations deploy trustworthy software at scale.

Industry: Cybersecurity

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Funding: Series C

Headquarters: Seattle, United States

Founded: 2020

Website LinkedIn

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Chainguard

4 weeks ago

Senior Customer Success Manager - EMEA

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: United Kingdom

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Lead customer engagements across onboarding, implementation, and adoption, coordinating with Solutions Architects, Technical Support, Product Management, Engineering and Sales to ensure successful onboarding and time-to-value.
•Act as the voice of the customer, advocating for needs and requirements across internal teams to align on goals and challenges.
•Collaborate with Technical Support and Customer Engineering to ensure timely resolution of customer issues.
•Develop hands-on technical knowledge of Chainguard and stay up-to-date with industry trends to optimize customer use of Chainguard.
•Partner with customers and Edu team to educate on product features, security principles, and best practices.

Pay and Benefits

Equity and Bonus:Equity

Perks:Remote WorkEquityHealth InsuranceTime OffParental Leave

Key Requirements

•5+ years experience in enterprise, customer facing roles collaborating with both technical and business teams - Customer Success, Professional Services, Technical Account Management or a combination of those plus Sales, Solutions Engineering, or Technical Support.
•Relevant domain knowledge of one or more of the following: Supply Chain Security, DevSecOps, AppSec, security infrastructure, containers, regulatory compliance requirements, vulnerability management, software development lifecycle.
•This is a strategic and proactive role, our expectation is that this person will take full ownership of their customer portfolio and act with a high level of autonomy, including executive escalations and de-risking.
•An entrepreneurial mindset - you will often build entirely new processes or practices to ensure we best serve customers.
•Demonstrates a strong commitment to continuous personal and professional development, actively seeking opportunities to enhance skills, expand knowledge, and advance within their career and field.

Experience:CybersecurityDevSecOpsCloudSupply chain security

Skills:CommunicationEmotional intelligencePrioritizationRelationship-buildingProblem-solving

Languages:English

Tech Stack:AWSGCPAzureContainersLinuxSecurityVulnerability managementSoftware development lifecycle

Company Brief

Chainguard

Industry: Cybersecurity

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Funding: Series C

Headquarters: Seattle, United States

Founded: 2020

Website LinkedIn