Advanced Support Payments

Cloudbeds
North America
Workplace: RemoteFull timeFunction: Product ManagementSkills: ["Problem-solving","Communication","Customer education","Case management","Data reporting"]

Serve as the advanced go-to for CB Pay payment issues, including chargebacks, payouts, disputes, and reconciliation. Investigate and resolve complex cases using incomplete information, proactively onboard and enable hoteliers for payments, and educate customers on best practices to reduce future disputes. Act as a product advocate by feeding recurring payment learnings back to Product and Engineering, while tracking outcomes and payment-related trends across the Advanced Support team.

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FursaFursa
Cloudbeds
Cloudbeds
2 days ago

Advanced Support Payments

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Serve as the advanced go-to for CB Pay payment issues, including chargebacks, payouts, disputes, and reconciliation. Investigate and resolve complex cases using incomplete information, proactively onboard and enable hoteliers for payments, and educate customers on best practices to reduce future disputes. Act as a product advocate by feeding recurring payment learnings back to Product and Engineering, while tracking outcomes and payment-related trends across the Advanced Support team.
Location: North America
Workplace: Remote
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Handle advanced CB Pay cases including chargebacks, payouts, disputes, and reconciliation.
  • •Proactively onboard and enable hoteliers for payments from day one.
  • •Investigate and resolve complex payment issues using incomplete or unclear information.
  • •Feed insights from real payment issues back to Product and Engineering as a product advocate.
  • •Educate customers on payments best practices and track/report case outcomes and trends.

Pay and Benefits

Perks:Remote WorkPaid LeaveParental LeaveLearning BudgetHome Office

Key Requirements

  • •Serve as the advanced point of contact for CB Pay issues, including chargebacks, payouts, disputes, and reconciliation.
  • •Proactively support hoteliers through payments onboarding and enablement, not only reactive troubleshooting.
  • •Investigate and resolve complex payment issues, working through incomplete or unclear information to reach the right answer.
  • •Have a few years of experience in payments or fintech, ideally with hospitality operations experience.
  • •Strong written and verbal communication skills and strong problem-solving ability for complex, technical payment issues.
Experience:PaymentsFintechHospitality
Skills:Problem-solvingCommunicationCustomer educationCase managementData reporting
Languages:SpanishPortuguese

Company Brief

Cloudbeds
Provides a cloud-based hospitality management platform including property management, booking engine, channel management, and revenue management tools to hotels, hostels, and vacation rentals worldwide.
Industry: Hospitality
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Funding: Series C
Headquarters: San Diego, United States
Founded: 2012
Glassdoor
Glassdoor: 4.0
WebsiteLinkedIn