Profound

4 months ago

Engagement Manager, Scale

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Engagement Manager focused on scale and tech-touch for SMB customers, partnering with Sales, Product, and Engineering to drive adoption, value realization, and successful outcomes. You’ll own end-to-end customer journeys, deepen AI search expertise, and align delivery with commercial goals in a fast-paced, on-site NYC environment.

Location: New York

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Develop and execute tech-touch strategies in partnership with the Scale team to ensure hundreds of SMB customers are realizing value from the Profound platform
•Own the full customer journey through automation and scaled strategies, from onboarding and implementation to driving measurable business outcomes
•Become an expert in the AI search space and develop a strong understanding of how large language models work
•Partner closely with the Account Management team to ensure value delivery aligns with commercial goals
•Collaborate internally with Sales, Product, and Engineering teams to optimize implementation and resolve technical challenges

Pay and Benefits

Salary: USD 85,000 - 160,000 annually

Equity and Bonus:Equity

Perks:Equity

Key Requirements

•2+ years of experience working with scale, tech-touch, or SMB customers in a customer success capacity, or experience as a growth-oriented product manager
•Ability to own processes end to end with strong systems thinking and critical thinking skills
•Excellent communication skills with the ability to deliver presentations and demonstrations effectively
•Self-motivated and driven, with a passion for building strong customer relationships
•Experience in the search or marketing industry

Experience:2+ yearsSMBScaleTech-touchCustomer successGrowth product management

Skills:CommunicationCollaborationProblem-solvingAnalytical thinkingTime management

Company Brief

Profound

Builds an AI visibility and answer‑engine optimization platform that helps enterprise brands measure, optimize, and control how they appear across ChatGPT, Google AI, Perplexity and other AI/answer engines.

Industry: Enterprise Software

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Funding: Series B

Headquarters: New York, United States

Founded: 2024

Website LinkedIn

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Profound

4 months ago

Engagement Manager, Scale

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: New York

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Develop and execute tech-touch strategies in partnership with the Scale team to ensure hundreds of SMB customers are realizing value from the Profound platform
•Own the full customer journey through automation and scaled strategies, from onboarding and implementation to driving measurable business outcomes
•Become an expert in the AI search space and develop a strong understanding of how large language models work
•Partner closely with the Account Management team to ensure value delivery aligns with commercial goals
•Collaborate internally with Sales, Product, and Engineering teams to optimize implementation and resolve technical challenges

Pay and Benefits

Salary: USD 85,000 - 160,000 annually

Equity and Bonus:Equity

Perks:Equity

Key Requirements

•2+ years of experience working with scale, tech-touch, or SMB customers in a customer success capacity, or experience as a growth-oriented product manager
•Ability to own processes end to end with strong systems thinking and critical thinking skills
•Excellent communication skills with the ability to deliver presentations and demonstrations effectively
•Self-motivated and driven, with a passion for building strong customer relationships
•Experience in the search or marketing industry

Experience:2+ yearsSMBScaleTech-touchCustomer successGrowth product management

Skills:CommunicationCollaborationProblem-solvingAnalytical thinkingTime management

Company Brief

Profound

Industry: Enterprise Software

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Funding: Series B

Headquarters: New York, United States

Founded: 2024

Website LinkedIn