Cybersecurity Support Engineer - Korea

Fortinet
Seoul
Full timeFunction: CybersecurityExperience: 4-7 yearsEducation: bachelorsSkills: ["Communication","Customer orientation","Collaboration","Teamwork","Problem-solving"]

Provide technical support to Fortinet customers by analyzing and troubleshooting network/security implementations, managing customer cases and escalations, and recommending solutions or workarounds for known issues. Collaborate with engineering by reproducing customer issues in the APAC lab, handling product bug management, and delivering technical consultation to Level-1 engineers. Maintain strong customer communication, improve technical knowledge across TCP/IP and security technologies, and share insights with the team.

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Fortinet
Fortinet
4 days ago

Cybersecurity Support Engineer - Korea

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Last checked: 14 hours agoStatus: Live

Job Summary

Provide technical support to Fortinet customers by analyzing and troubleshooting network/security implementations, managing customer cases and escalations, and recommending solutions or workarounds for known issues. Collaborate with engineering by reproducing customer issues in the APAC lab, handling product bug management, and delivering technical consultation to Level-1 engineers. Maintain strong customer communication, improve technical knowledge across TCP/IP and security technologies, and share insights with the team.
Location: Seoul
Employment Type: Full time
Job Function: Cybersecurity
Seniority: Mid level

Key Responsibilities

  • •Support Fortinet customers by understanding their network/security implementations and requirements, and providing technical issue analysis, troubleshooting, and consultation.
  • •Manage customer case management and escalation, including setting and managing customer expectations.
  • •Provide technical solution recommendations or workarounds for Fortinet product model limitations/known issues.
  • •Reproduce customer issues/bugs in the Fortinet APAC lab and perform product bug management and escalation to the engineering team.
  • •Provide technical consultation to Level-1 engineers and continuously improve technical knowledge across the latest network/security technologies and protocols.
Travel: Low travel

Key Requirements

  • •4–7 years of working experience in a networking/security related field.
  • •In-depth knowledge of TCP/IP and experience implementing TCP/IP, dynamic routing, and L2/L3 network protocols.
  • •Strong English written and communication skills, with a sense of urgency and ability to handle tense situations.
  • •Industry certificate experience is an advantage (NSE4, NSE7, FCNSP, CISSP, CCNP, CCSP, CCNA).
  • •Experience with security products/technology (e.g., Firewall, IPS, DDoS) plus good exposure to Unix/Linux; SQL experience is a plus.
Experience:4-7 years
Education:Bachelor's in Electrical Engineering or Computer Science
Skills:CommunicationCustomer orientationCollaborationTeamworkProblem-solving
Certifications:NSE4NSE7FCNSPCISSPCCNPCCSPCCNA
Languages:English
Tech Stack:TCP/IPDynamic routingL2L3Unix/LinuxSQLFirewallIPSDDoSWireless access pointData center deployment

Company Brief

Fortinet
Provides enterprise cybersecurity solutions including data protection, cloud security, network security, and user and entity behavior analytics to help organizations prevent insider threats, secure cloud and on-premises environments, and enforce data loss prevention policies.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Austin, United States
Founded: 1994
WebsiteLinkedIn