Call Center Agent

blnk
Egypt
Full timeFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: bachelorsSkills: ["Communication","Interpersonal skills","Ability to work under pressure","Organizational skills","Attention to detail"]

Provide customer service by managing inbound and outbound calls, answering questions, handling complaints, and resolving issues in line with company policies. Share accurate information on products, services, and procedures, escalate complex cases to supervisors, and document interactions and feedback in the company CRM. Meet call handling and customer satisfaction targets while following call scripts, and support outbound outreach for surveys, follow-ups, and promotions.

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FursaFursa
blnk
blnk
1 year ago

Call Center Agent

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Provide customer service by managing inbound and outbound calls, answering questions, handling complaints, and resolving issues in line with company policies. Share accurate information on products, services, and procedures, escalate complex cases to supervisors, and document interactions and feedback in the company CRM. Meet call handling and customer satisfaction targets while following call scripts, and support outbound outreach for surveys, follow-ups, and promotions.
Location: Egypt
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Answer inbound customer calls promptly and address inquiries, complaints, and service requests.
  • •Provide clear and accurate information about company products, services, and policies.
  • •Resolve customer issues or concerns, escalating complex issues to supervisors when necessary.
  • •Document customer interactions and feedback in the company’s CRM system.
  • •Follow call scripts and meet call handling and customer satisfaction targets; assist with outbound surveys, follow-ups, and promotions.

Key Requirements

  • •1+ years of experience in a call center or customer service role.
  • •Ability to respond to inquiries, resolve issues, and offer assistance in a timely, professional manner.
  • •Fluent English with strong written and verbal communication skills.
  • •Basic understanding of debt collection processes.
  • •Strong organizational skills and attention to detail.
Experience:1+ yearsCall centerCustomer service
Education:Bachelor's in business administration or related field
Skills:CommunicationInterpersonal skillsAbility to work under pressureOrganizational skillsAttention to detail
Languages:English
Tech Stack:CRM

Company Brief

blnk
blnk is an Egyptian consumer finance company offering point-of-sale financing. It enables shoppers to get instant credit at partner merchants, with approvals in minutes and repayment terms up to 36 months.
Industry: Lending
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: 6th of October, Giza, Egypt
WebsiteLinkedIn